Finalis

People Operations

• Design and execute initiatives that nurture a high-performance culture and drive growth.
• Develop retention strategies to ensure top talent remains engaged and invested in Finalis' success.
• Create and manage professional development programs to enhance employee skills and career progression.
• Implement training initiatives that align with company goals and individual aspirations.
• Oversee core people operations, including performance management cycles, compensation and benefits planning, and compliance.
• Partner with external advisors to ensure legal and regulatory compliance in a globally distributed workforce.
• Optimize HR systems and processes to support scalability and efficiency.
• Leverage emerging technology and AI tools to build scalable, data-informed People and Talent functions, enhancing efficiency, insight, and employee experience through automation, analytics, and intelligent systems.
• Champion our culture by embedding our core values into every aspect of the Finalists experience.
• Drive initiatives that enhance morale while aligning with business objectives.
• Act as a trusted advisor to the CEO and leadership team on all matters related to people and culture.
• Provide guidance on organizational design, change management, and leadership development.
• Drive organizational design, workforce planning, and leadership development to ensure structure, roles, and capabilities evolve in step with business growth and strategy.
• Design and lead a cross-border talent model that enables global sourcing while fostering a unified culture across regions.
• Balance strategic foresight with operational excellence, seamlessly shifting between executive advising and hands-on implementation to drive meaningful outcomes.

Head of People & Talent – Fractional

Customer Success Manager

• Lead and evolve Customer Success strategy in partnership with the CSM and Delivery teams, ensuring our model scales effectively as we deepen our presence in the investment banking and fintech ecosystem.
• Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members.
• Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals.
• Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays.
• Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members.
• Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members.
• Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization.
• Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication.
• Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem.
• Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience.
• Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively.
• Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making.
• Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis’ positioning in the market.

Director of Customer Success

Compliance

• Understand Finalis’ mission, values, target audience, market and user segments.
• Drive compliance in support of Finalis’ Product, Go-to-Market and Finance strategies.
• Execute a comprehensive compliance strategy that aligns with Finalis’ business goals.
• Develop and lead a high-performing compliance team in a remote-first cross-cultural context, attracting and retaining top talent and providing professional development.
• Provide regular reports to management and escalate material matters as appropriate.
• Foster a team culture of innovation, encouraging experimentation and collaboration.
• Deliver data-driven cost reductions and greater revenue, efficiencies and productivity.
• Help systematize, centralize and coordinate user delivery through the Finalis platform.
• Work with internal and external stakeholders to ensure that policies, procedures, controls and platform workflows are user-centered, “skate ahead” to anticipate and respond to user needs and pain points and comply with applicable laws and industry best practices.
• Ensure that policies, procedures, controls and platform workflows balance a delightful user experience, platform scalability, help drive profitability and manage enterprise risk.
• Tackle compliance-related escalations from users and internal stakeholders while increasingly reducing escalations through policies, processes, controls and automation.
• Understand and anticipate market needs and enhance Finalis’ competitive positioning.
• Help execute a product-driven “compliance roadmap” to automate compliance workflows to include regulatory workflows that (a) deliver value to our users and regulators and (b) position Finalis as the leading industry Fintech platform and broker-dealer.
• Understand software business needs and challenges and identify compliance innovation opportunities to include Artificial intelligence (AI) automation for compliance.
• Identify challenges and opportunities in the regulatory environment and applicable trends and best practices to better leverage the Finalis platform to address regulatory needs.
• Help drive “buy vs. build” vendor and product strategies and decision-making to meet and exceed regulatory requirements and deliver competitive differentiation.
• Think “outside of the box” with compliance automation for a leading Fintech company.
• Be the “face” of compliance with internal and external stakeholders and implement innovative and substantiated approaches to compliance decisions and strategies.
• Manage interactions and relationships with regulators to include responding to inquiries, audits, findings and disclosures and determining applicable measures.
• Manage all regulatory matters, examinations and inquiries across diverse areas to include investment banking, RIA, finance, technology, risk and operations.
• Maintain a deep understanding of FINRA, SEC, IRS and U.S. state-level regulations.
• Identify and develop training materials and programs designed to ensure a high level of awareness and adoption of applicable legal/regulatory requirements/expectations.
• Coordinate with internal and external stakeholders with reviews of potential violations and assist with identifying root causes and implementing remediation plans.
• Implement proactive defensive and offensive enterprise risk management.

Chief Regulatory Officer

• Design and execute initiatives that nurture a high-performance culture and drive growth.
• Develop retention strategies to ensure top talent remains engaged and invested in Finalis' success.
• Create and manage professional development programs to enhance employee skills and career progression.
• Implement training initiatives that align with company goals and individual aspirations.
• Oversee core people operations, including performance management cycles, compensation and benefits planning, and compliance.
• Partner with external advisors to ensure legal and regulatory compliance in a globally distributed workforce.
• Optimize HR systems and processes to support scalability and efficiency.
• Champion our culture by embedding our core values into every aspect of the Finalists experience.
• Drive initiatives that enhance morale while aligning with business objectives.
• Act as a trusted advisor to the CEO and leadership team on all matters related to people and culture.
• Provide guidance on organizational design, change management, and leadership development.

Chief People Officer

Full-stack Engineer

• Design, build, and maintain scalable backend services and APIs for our compliance, data, and payment products.
• Collaborate cross-functionally with Product, Design, Sales, and Compliance teams to translate business needs into technical solutions.
• Take ownership of end-to-end projects from technical design and implementation to deployment and monitoring.
• Ensure code quality, reliability, and security through best practices in testing, CI/CD, and monitoring.
• Mentor and guide junior engineers, contributing to a culture of technical excellence and continuous learning.
• Participate in architectural discussions and help shape the long-term technical vision of the platform.
• Stay up-to-date with industry trends in fintech, compliance, and distributed systems to bring innovative solutions to Finalis.

Senior Software Engineer

• Design, build, and maintain scalable backend services and APIs for compliance, data, and payment products
• Work closely with product managers, designers, and leadership to design and build high-impact products
• Own end-to-end projects from technical design and implementation to deployment and monitoring
• Ensure code quality, reliability, and security through testing, CI/CD, and monitoring
• Mentor and guide junior engineers and contribute to technical excellence
• Participate in architectural discussions and help shape long-term technical vision
• Stay up-to-date with industry trends in fintech, compliance, and distributed systems to bring innovative solutions