FIMC

Manager

• Provide leadership, strategic direction, and technical guidance to the operations team and internal network
• Serve as a subject-matter expert on manufactured-home closings and real property conversions across all 50 states
• Provide prompt, accurate support via phone, email, and instant messaging
• Resolve pre- and post-closing manufactured-home inquiries, concerns, and escalated issues
• Research complex problems using internal systems and regulatory resources
• Oversee the manufactured-home real property conversion pipeline and streamline workflows
• Guide stakeholders through the complete conversion process while following timelines and procedures
• Monitor state, federal, and agency compliance regulations and advise leadership on process adjustments
• Train, mentor, and develop analysts responsible for pipeline oversight
• Manage hiring, performance evaluations, coaching, promotions, and disciplinary actions
• Partner with leadership on job descriptions, training curricula, and operational strategies
• Analyze Encompass and other reporting-platform data to identify operational trends
• Communicate actionable insights to leadership, team members, and internal and external partners
• Lead and support special departmental projects as needed

Manufactured Housing Support Manager