FilterEasy

Customer Care Associate

FilterEasy

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage a queue of customer inquiries via inbound and outbound phone calls, email, web, social media, sms and live chat, ensuring all interactions are positive, professional, and proactive.
  • Identify at-risk customers, address concerns, and implement strategies to enhance engagement, satisfaction, and loyalty while reducing churn.
  • Accurately document customer interactions, track emerging trends, and provide insights to help improve business operations and customer experience.
  • Advocate for process improvements that address the evolving needs of customers contributing to a more efficient and effective support system.
  • Meet performance and productivity goals, complete assigned training and development projects, and embrace opportunities for growth within a fast-paced startup environment.
  • Provide guidance and support to both customers and team members, demonstrating patience and understanding while driving positive outcomes.
  • Follow up on unresolved issues, proactively check in with customers, and go the extra mile to create an outstanding experience.
  • Take on a variety of responsibilities, from frontline customer interactions to analyzing feedback and supporting internal initiatives, ensuring flexibility and adaptability in a fast-moving startup environment.

Requirements

  • Excellent written and verbal communication skills in English
  • A problem-solving mindset with integrity, emotional intelligence, and accountability
  • Comfort with technology, including various CRM platforms and Google Workspace, and the ability to learn new tools quickly
  • Bilingual English - Spanish speakers strongly preferred
  • 1 year of contact center experience required, with direct-to-consumer ecommerce experience preferred
  • Strong time management skills and the ability to transition seamlessly between tasks
  • Typing speed of 50 WPM or higher
  • Quiet work environment in which to handle phone calls
  • Reliable or upgraded internet services with speeds of 50 mbps or higher
Benefits
  • Willingness to attend our annual in-person company meetings (FilterEasy will reimburse the cost of your business travel per company guidelines)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contact center experienceecommerce experiencetyping speed 50 WPM
Soft Skills
written communicationverbal communicationproblem-solvingintegrityemotional intelligenceaccountabilitytime managementflexibilityadaptabilitypatience