FilterEasy

Support Engineer

• Perform regular checks to ensure data (orders, inventory, financial records) matches perfectly between BigCommerce, NetSuite, Oracle Cloud WMS, and custom AWS tools.
• Act as the "early warning system" for the technical team by identifying sync failures or data drifts.
• Document the symptoms and collaborate with the appropriate developers to see the resolution through to completion.
• Serve as the primary validator to ensure "business as usual" data accuracy as system modules are updated or migrated to new AWS infrastructure.
• Meet with department leads to understand operational bottlenecks and translate those into clear, actionable requirements.
• Maintain and prioritize the platform enhancement backlog, ensuring developers are working on the items that provide the highest value to the business.
• Organize and lead User Acceptance Testing, ensuring that new features meet the original business requirements before they go live.
• Partner with fellow tech team members to learn the nuances of the FilterEasy tech stack and maintain internal documentation.
• Participate in a shared on-call rotation with two other team members (expanding to a 4-person rotation in 2027) to support 24/7 manufacturing and warehouse operations.

Applications Support Analyst