Customer Support Associate – Depositions
Filevine
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $61,000 - $72,000 per year
About the role
- Create and maintain voice of the customer feedback loops and processes, reporting, and documentation
- Own decision-making when troubleshooting issues as they arise for customers
- Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle
- Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows
- Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products
Requirements
- 2+ years in customer or technical support in a fast-paced environment
- Process-minded and detail-oriented, with strong organizational and time management skills
- Empathetic communicator who thrives in both written and verbal customer interactions
- Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
- Legal, legal tech, and back-office operations experience is a plus
- Zendesk, Quo, and Zoom experience is a plus
Benefits
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttechnical supportprocess optimizationdata organizationbilling supportreportingdocumentation
Soft Skills
organizational skillstime managementempathetic communicationdetail-orientedproblem-solving