Customer Success Associate – Depositions
Filevine
full-time
Posted on:
Location Type: Remote
Location: Utah • United States
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Salary
💰 $72,000 - $82,000 per year
About the role
- Ensure customers realize ongoing value from Depositions by Filevine
- Focus on adoption, retention, and long-term customer satisfaction
- Support clients throughout their lifecycle
- Monitor customer health, support go-to-market initiatives, deliver insights through reporting and reviews
- Educate customers on best practices and help customers succeed at scale
Requirements
- 2+ years of experience in Customer Success, Account Management, or a related client-facing role
- Strong communication skills with the ability to explain concepts clearly and empathetically
- Ability to occasionally travel to meet customers for sales/implementation meetings and conferences
- Data-driven mindset with comfort interpreting usage metrics and health indicators
- Highly organized and able to manage multiple customer initiatives simultaneously
- Collaborative and proactive, with a strong sense of ownership and accountability
- Experience in SaaS, legal tech, or B2B software is a plus
Benefits
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsempathetic explanationhighly organizedability to manage multiple initiativescollaborativeproactivestrong sense of ownershipaccountability