Manager, Strategy – Operations
Filevine
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $160,000 per year
About the role
- Build and scale the core operational systems that power the marketplace, including contractor onboarding, deliverable tracking, invoicing workflows, and quality programs.
- Design and implement onboarding processes and training programs for gig workers to ensure readiness, consistency, and scalability.
- Develop and manage quality frameworks, performance standards, and feedback loops to maintain high service delivery across the marketplace.
- Own operational workflows for tracking transcripts, invoices, and contractor deliverables, ensuring accuracy, accountability, and timely delivery.
- Partner closely with product, engineering, sales, and support teams to define requirements and help build the tools and systems the marketplace relies on.
- Monitor operational metrics, identify gaps or inefficiencies, and drive continuous improvement through process iteration and automation.
- Act as a hands-on executor and problem solver, jumping into day-to-day operational challenges as needed while building long-term scalable solutions.
Requirements
- Proven experience building processes and systems from scratch and scaling them as the business grows.
- Strong execution skills with the ability to manage multiple workstreams and deliver results in ambiguous, evolving environments.
- Experience working cross-functionally with product, engineering, and go-to-market teams to build operational tooling or workflows.
- Analytical and systems-oriented thinker with comfort working in spreadsheets, dashboards, and operational data.
- Exceptional written and verbal communication skills, with the ability to translate complex operational needs into clear requirements.
- Nice to have: Experience with gig marketplaces, workforce operations, quality programs, invoicing systems, or legal services operations.
Benefits
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House
- Top-of-the-line company swag
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process buildingsystem scalingquality frameworksperformance standardsdata analysisautomationinvoicing workflowscontractor onboardingdeliverable trackingoperational metrics
Soft Skills
execution skillsproblem solvingcommunication skillsanalytical thinkingcross-functional collaborationadaptabilityorganizational skillsattention to detailtime managementleadership