Fika

Operations

• Lead the day-to-day operations of Fika's global Talent function
• Provide leadership, coaching, and performance management to Regional Talent Managers
• Establish and monitor Talent operational goals, service standards, and key performance indicators
• Standardize Talent policies, processes, templates, and employee lifecycle practices across all countries
• Foster a culture of operational excellence, continuous improvement, accountability, and customer service within the Talent team
• Oversee the operational delivery of the employee lifecycle, including recruitment administration, onboarding, probation, performance management, promotions, transfers, leave administration, offboarding, and employee records
• Ensure a seamless and consistent employee experience across all countries and employment models
• Continuously improve Talent processes to increase efficiency, scalability, and employee satisfaction
• Ensure compliance with employment legislation, labor regulations, safeguarding requirements, and organizational policies across all countries of operation
• Maintain and continuously improve HR policies, employee handbooks, standard operating procedures, and governance frameworks
• Lead internal HR audits and ensure accurate, compliant employee documentation
• Serve as the business owner for BambooHR and other Talent systems
• Lead the implementation, optimization, and continuous improvement of HR systems and digital workflows
• Identify opportunities to automate processes, improve reporting, and streamline Talent operations
• Develop and maintain operational documentation, templates, and process guides
• Lead Fika's people analytics function, ensuring accurate and timely workforce reporting
• Develop executive dashboards and reports covering headcount, turnover, recruitment metrics, diversity, engagement, compensation, and workforce planning
• Analyze workforce trends and provide actionable insights that support strategic decision-making
• Monitor Talent operational KPIs and recommend improvements based on data
• Partner with the Vice President of Talent to operationalize Fika's compensation philosophy and job architecture
• Lead the administration of salary reviews, job evaluations, salary benchmarking, and pay band implementation
• Partner with Finance and Procurement on vendor selection, contract renewals, budgeting, and procurement processes
• Oversee the administration of employee benefits and ensure high-quality employee support across all countries
• Identify opportunities to improve service delivery, consolidate vendors, and increase operational efficiency
• Lead cross-functional Talent projects, including HR systems implementations, policy reviews, process redesign, compensation initiatives, organizational change efforts, and operational improvements
• Drive a culture of continuous improvement through innovation, simplification, automation, and operational excellence
• Ensure Talent initiatives are delivered on time, within scope, and aligned with organizational priorities

Director of Talent Operations

Financial Planning and Analysis

• Support the roll-out of Fika’s new strategic plan and position us for effective growth and delivery
• Serve as our Grants Finance and Pricing Manager
• Report to the Senior Vice President of Business Development
• Shape Fika’s revenue and business strategies
• Ensure successful and efficient financial management and reporting of Fika’s project budgets
• Support the preparation of proposal budgets, budget narratives, and financial reports
• Work closely with Fika’s Finance Department and program teams to ensure proactive, compliant, and effective fiscal management of project funds
• Monitor and analyze program budgets to enable accurate projection of expenditures, monitoring of actual expenses against planned budgets, burn rate calculations, and corrective plans as needed
• Track deliverables and milestone payments in consultation with program teams, Sr. VP of Business Development, Senior Foundations Manager, and Development Operations Manager, and report on status, including financial performance and impact on organizational goals
• Process sub-grant and sub-contract payments as required and in alignment with disbursement or deliverable schedules
• Develop special financial reports as needed based on client or donor requests
• Conduct pricing research and analysis related to new clients or new contractual mechanisms
• Complete pricing and presentation budgets for commercial tenders and proposals and prepare required narrative sections on proposal pricing, maximizing value for money vis-à-vis effective delivery and implementation
• Prepare required financial documentation for partnering or due diligence
• Ensure compliance with terms and conditions of tender cost proposal requirements

Grants Finance and Pricing Manager

Vice President

• Hold overall accountability for the quality, timeliness, and impact of Fika’s four country programs
• Directly line manage Fika’s four Country Directors, providing coaching, performance management, and professional development support
• Foster a culture of accountability, learning, and collaboration across country teams
• Support Country Directors in translating country strategies into executable annual work plans and budgets
• Oversee program monitoring, evaluation, and learning at country level
• Ensure country programs produce internal and external reports to the required quality and on schedule
• Ensure appropriate health, safety, and environmental safeguards are embedded in program operations
• Partner with the Engineering Department to ensure bridge projects are delivered on time and within budget
• Collaborate with procurement teams to ensure country programs follow appropriate procurement practices and have the materials needed to meet delivery targets
• Review and approve country program budgets in collaboration with Country Directors and the Chief Program Officer
• Monitor country program expenditure and financial performance

Vice President, Country Programs

Software Engineer

• Lead research and development initiatives to improve bridge design efficiency, structural performance, material selection, and construction methods suited to Fika’s operating contexts
• Develop and manage a prioritised R&D pipeline covering bridge durability, maintenance, materials, construction methods, inspection systems, quality processes, standardisation and scalability
• Develop, evaluate, and design new bridge design typologies, including steel truss and long-span solutions, expanding Fika's portfolio of available bridge options for country programs
• Lead non-standard bridge design projects in support of different project delivery teams in the organization
• Develop and maintain a clear technical-development roadmap aligned with Fika’s organisational strategy, scale-up plans and transition towards an enabler-led delivery model
• Research and develop improvements to maintenance requirements, inspection methodologies, and life-cycle management approaches for Fika's bridge inventory
• Manage the development and continuous improvement of engineering standards, specifications, design guidelines, and technical policies across the organization
• Support the development and maintenance of engineering resources including standard bridge drawings, calculation templates, and technical reference materials arising from R&D activities
• Identify and implement improvements to engineering processes and tools, including design software and digital workflows
• Support the development and improvement of the engineering portions of the Bridge Builder Manual and related field guidance
• Promote Fika's technical work externally through publications, conference presentations, and professional engagements
• Ensure that technical-development priorities are coordinated with the Director of Engineering and relevant programme and advisory leaders
• Provide strategic leadership and direction for QA/QC across all Fika country programs, ensuring consistent application of approved standards, specifications, and procedures
• Oversee the strategy of Fika’s QA/QC implementation across programs, providing approval of QA/QC frameworks and transition of QA/QC to local actors
• Lead continuous improvement of QA/QC systems, driving standardization, digitalization, and integration of field lessons into engineering practice
• Work with the Engineering Team to address systemic quality risks in design and construction practices
• Ensure that quality and safety risks identified through audits or inspections are documented and escalated appropriately
• Escalate structural safety concerns, design defects, temporary works issues or significant departures from approved designs to the Director of Engineering
• Support investigations into technical incidents
• Evaluate the performance of local actors in bridge design to support local sustainability assessments
• Develop and maintain technical training curricula and resource materials for external partners
• Oversee remote design review and technical support services provided to government and private sector partners
• Support government partners in growing their capacity to independently design and procure trail-bridge infrastructure
• Ensure that engineering safety requirements are embedded in design standards, construction guidance, and QA/QC processes
• Represent Fika as a technical authority in engagements with government ministries, technical institutions, donors, and private sector stakeholders
• Lead engineering-related strategic initiatives for program expansion and technical partnerships
• Represent Fika at conferences and external technical forums

Director of Engineering – Advisory Services

Ecommerce

• Conduct a full audit of fika.org : functionality, UX, visual quality, content accuracy, and performance
• Rebuild and refine the site to be more seamless, professional, and aligned with Fika’s brand standards
• Overhaul the Resource Library: improve filtering logic, ensure all resources are properly uploaded and tagged, fix navigation and search behavior
• Update all staff team pages: add missing team members, verify and refresh bios, ensure photos and titles are current and accurate
• Identify and fix broken links, outdated content, and UX friction points across the site
• Improve page speed, mobile responsiveness, and accessibility
• Serve as the primary owner of fika.org : the person who keeps it accurate, fast, and polished
• Publish new content (blogs, news, photos, program updates) quickly and with attention to quality
• Add and improve site functionality over time as Fika’s programs and needs evolve
• Identify and implement automation opportunities to streamline content workflows
• Collaborate with the AMP team and country communications staff on new pages and campaigns
• Monitor site performance and provide periodic reporting on key metrics

Web and Digital Experience Manager

Full-stack Engineer

• Take early-stage ideas and turn them into things people can click
• Help the best of them grow into real products
• Prototype to product: Take ideas from whiteboard to working demo in days
• Product scoping and management: Own the 'what should we build, and why'
• User research: Interview users across very different cultural contexts
• Full stack development: Build rich, interactive interfaces
• Design with taste: Sweat the details
• Cross-functional collaboration: Work alongside AI researchers and engineers
• Speed and flexibility: Adapt as priorities shift

Director of Talent Operations

Grants Finance and Pricing Manager

Vice President, Country Programs

Director of Engineering – Advisory Services

Web and Digital Experience Manager

Full Stack Developer