Partnership Support Specialist
Figure
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $50,000 - $55,000 per year
About the role
- Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
- Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
- Monitor partner pipelines and identify stalled or incomplete applications
- Proactively follow up to recover deals and help move applications toward funding
- Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
- Pull reports, review performance data, and assist in preparing outreach strategies
- Ensure Salesforce notes, partner records, and activity logs are clean and up to date
- Support objection handling by providing timely follow-ups and accurate product guidance
- Escalate operational or compliance-related issues quickly to appropriate internal teams
- Help standardize onboarding and lifecycle support processes to improve efficiency and scalability
Requirements
- 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
- Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
- Strong written and verbal communication skills
- Comfortable using Salesforce or similar CRM systems
- Highly organized with strong attention to detail
- Ability to analyze performance data and translate insights into actionable next steps
- Comfortable managing multiple partners and priorities simultaneously
- Process-driven and proactive in identifying and resolving issues
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales supportpartner successaccount coordinationlending operationsperformance data analysisreportingobjection handlingonboarding processeslifecycle support processes
Soft Skills
written communicationverbal communicationorganizational skillsattention to detailproactive problem solvingmulti-taskingprocess-driven