Chief of Staff

• Manage the CEO’s calendar, travel and expenses to optimize their time and impact.
• Anticipate needs and ensure the CEO is always in the right place at the right time.
• Design, prepare and refine presentations as needed.
• Proactively identify opportunities, risks and operational gaps to streamline execution.
• Lead strategic projects and cross‑functional initiatives, driving alignment and progress across teams.
• Provide clarity and structure for ambiguous, fast‑moving or evolving priorities.
• Strike the right balance between startup agility and corporate discipline — adapting processes as the company grows while preserving velocity.
• Collaborate effectively across environments with varying levels of structure, including executives, external partners and investors.
• Prepare agendas, facilitate meetings and ensure follow‑up on decisions and action items within the leadership team.
• Work with different teams to support tracking of company‑wide goals and outcomes.

Human Resources

• Own the end-to-end onboarding and offboarding processes, ensuring a smooth experience for new hires and exiting employees.
• Administer payroll, including liaising with a third-party vendor team to ensure accuracy and timeliness.
• Manage benefits programs, including enrollments, changes, and employee inquiries.
• Prepare and manage offer letters, contracts, and other key HR documentation.
• Maintain accurate employee records and ensure compliance with employment legislation and internal policies.
• Run HR reporting and data analysis to inform decision-making and track compliance.
• Lead performance and feedback processes using performance management tools.
• Provide frontline support to employees on People-related questions and escalate when needed.
• Continuously look for ways to improve and streamline HR operations and policies.
• Support recruitment coordination, including background checks and candidate communications.

Senior Human Resources Generalist

Collections

• Lead Fig’s collections strategy across pre- and post-charge-off portfolios, aligning to credit risk appetite and business goals.
• Lead and implement AI solutions to improve recovery, efficiency, and customer experience.
• Establish and lead a disciplined performance cadence (stand-ups, MBRs, QBRs) and set clear OKRs for the team each quarter to drive accountability and results.
• Launch and monitor programs to increase recovery rates, reduce delinquency, and mitigate losses — including hardship solutions and debt sales.
• Build upon and manage a high-performing vendor network (1st party, 3rd party, legal) with clear KPIs, SLAs, and a champion/challenger model.
• Partner with Risk and Product to directly align strategies and deliver seamless delinquency journeys for customers.
• Own collections reporting and present insights, risks, and recommendations to executives and the Risk Management Committee.
• Mentor and develop the team, creating a culture of accountability and continuous improvement.
• Maintain compliance with Fig’s policies and Canadian regulatory standards, updating processes as needed.
• Leverage data and performance metrics to spot trends, streamline workflows, and support resource planning.
• Evaluate and implement best-in-class tools (CRM, dialers, AI bots) and process automation to scale operations effectively.

Director, Recovery and Resolutions – Collections

Pricing Analyst

• Fig is a new Fintech start-up revolutionizing the lending industry in Canada. Named Consumer Lender of the Year in 2024, Fig is dedicated to simplifying the borrowing process to make it more efficient and accessible for Canadians.
• Supported by Fairstone Bank, Fig is in a unique position to blend the benefits of extensive lending experience with the agility of a start-up.
• The Role: We are seeking a highly motivated and detail-oriented Loan Pricing Analyst to join Fig’s Finance & Analytics team. Reporting to the Head of Finance, this is an exciting opportunity for a graduate with a strong statistics background (ideally a Master’s degree) and demonstrated experience in Python programming. You will apply advanced analytics to real-world lending challenges and contribute meaningfully to strategic business decisions across teams.
• You will play a key role in shaping pricing strategies, driving funnel and performance analytics, and building the foundations for scalable, agentic analytics solutions. Your work will directly impact loan growth, customer acquisition, and long-term business profitability.

Loan Pricing Analyst

Product Manager

• Fig is a new Fintech start-up revolutionizing the lending industry in Canada. Named Consumer Lender of the Year in 2024, after being in the market for just over a year, Fig is dedicated to simplifying the borrowing process to make it more efficient and accessible for Canadians.
• Supported by Fairstone Bank, Fig is in a unique position to blend the benefits of extensive lending experience with the agility of a start-up. This combination allows the company to effectively meet the credit needs of Canadians from various financial backgrounds.
• The Role: We are seeking a strategic, hands-on Associate Director / Director of Product to lead Fig’s product strategy, execution, and team development. Reporting to the Head of Product, this senior leadership role will play a critical part in shaping the company’s overall direction and long-term success. You will work closely with executives and cross-functional partners to ensure our lending infrastructure, customer-facing products, and strategic partnerships scale effectively, efficiently, and sustainably.
• You will lead high-impact, cross-functional initiatives and be directly accountable for delivering measurable outcomes aligned with Fig’s business goals. This is an exciting opportunity to drive meaningful change at a fast-growing, mission-driven fintech company.