Virtual Sales Assistant
Fifth Third Bank
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $43,680 - $69,900 per year
Job Level
About the role
- Enter pre-qualifications and applications in the Loan Origination system.
- Evaluate loan options with the Loan Consultant that adhere to product and credit guidelines.
- Identify loan adjustments and execute change of circumstance in the loan origination system.
- Assure all components to the file are ordered, copied and included in the loan package prior to processing.
- Work with customers to set expectations including but not limited to rate inquiries, appointments, loan status and other information deemed necessary.
- Confirm and attend appointments and review with customer all documents needed at time of application to ensure efficiency.
- Serve as a liaison between Loan Consultant, Fulfillment and Sales Support.
Requirements
- High school diploma or equivalent.
- Minimum one-year customer service, mortgage processing or loan originations experience.
- Broad understanding of residential mortgage loans.
- Proven computer skills with knowledge of windows based applications.
- Knowledge of federal lending regulations governing residential real estate lending.
- Demonstrated leadership and organizational skills.
- Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired.
- Must be S.A.F.E. Act registered at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Benefits
- Comprehensive benefits programs supporting physical, financial, emotional and social well-being.
- Participation in an incentive compensation plan based on performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan originationmortgage processingcustomer serviceresidential mortgage loanscomputer skillswindows based applicationspolicy analysisprocedure analysisguideline analysis
Soft Skills
leadershiporganizational skillscommunicationcustomer expectation management
Certifications
S.A.F.E. Act registration