Field Nation

Customer Success Manager

• Drive customer retention, adoption, and growth by understanding success metrics and delivering value across the customer lifecycle.
• Build strong customer relationships through regular touch points (cadence calls, training, Executive Business Reviews) and by sharing best practices.
• Understand customer KPIs, uncover business needs, and deliver tailored solutions and training based on personas, industry, and company size.
• Act as a trusted advisor by maintaining deep knowledge of customer industries, product features, benefits, and contract details.
• Proactively monitor customer health, prioritize initiatives, and manage multiple customer projects to address pain points and improve outcomes.
• Identify and qualify upsell or expansion opportunities, leading solution discussions with decision-makers, managers, and frontline users.
• Advocate for customers internally by sharing business requirements, enhancement requests, and representing Customer Success in GTM launches and VOC processes.

Senior Customer Success Manager