FICO

Customer Success Manager

• Manage and develop a territory of top US mortgage lenders driving adoption and performance of FICO’s direct license program.
• Promote adoption of FICO’s latest best in class mortgage analytics such as FICO Score 10T, UltraFICO and FSMS.
• Maintain a sales pipeline within the CRM system tracking performance to ensure we achieve established KPIs/KPMs.
• Develop coaches and champions across the enterprise by articulating the value of FICO analytics to originators, capital markets, risk, analytics and technology teams within your client accounts.
• Conduct executive-level presentations and client consultations to demonstrate ROI, competitive advantages, and positioning of FICO scores across various mortgage products and origination cycles.
• Develop comprehensive account plans to maximize revenue opportunities and identify cross-sell/up-sell initiatives in collaboration with sales executives.
• Lead seamless onboarding processes for new mortgage originators adopting FICO products, establishing success metrics and monitoring initial adoption against KPMs.
• Conduct regular business reviews to assess performance against client objectives, review transactional activity, and communicate material changes to internal teams.
• Understand lender origination volumes, market position, strategic initiatives, and contractual levers to identify revenue growth opportunities.
• Serve as escalation point for technical issues and service delivery concerns while supporting change management initiatives to ensure positive client experience.
• Showcase new product features from releases and capture client requests for integration into product roadmap development.
• Attend industry networking events and trade shows to expand FICO's presence within the mortgage market.
• Track market trends, competitor activities, and industry regulations, relaying strategic insights to team and broader FICO organization.
• Identify new opportunities for FICO scores within various stages of the mortgage origination cycle and present findings to clients.
• Stay current on mortgage industry regulations, products, and best practices through ongoing education and professional development.

Senior Director – Sales and Client Success

Recruitment

• Full-Cycle Recruiting: Own end-to-end recruitment for a requisition load spanning multiple business units and functions, delivering top talent in areas including product, technology, analytics, cloud, cybersecurity, and corporate operations.
• Hiring Partnership: Partner with senior business and HR leaders to understand workforce needs and design targeted hiring strategies that attract high-caliber candidates.
• Process & Compliance: Execute recruiting processes consistently and in alignment with FICO standards. Maintain accurate requisition data, particularly around budgeting and headcount tracking.
• Technology Optimization: Leverage recruiting technologies, including Workday, LinkedIn, and other tools to improve efficiency, candidate experience, and data-driven decision-making.
• Vendor & External Partner Coordination: Collaborate with external recruiting partners and staffing vendors to supplement sourcing efforts and meet hiring goals.
• Employer Branding & Candidate Experience: Champion FICO's employer value proposition to attract a broadly diverse, high-caliber talent audience. Ensure a seamless and engaging experience for candidates at every stage of the hiring journey, closely aligning job requirements with candidate profiles while avoiding prohibited biases.
• Operational Excellence: Track recruiting metrics and contribute to best practices that monitor effectiveness and continuously improve performance.
• Collaboration & Influence: Build trusted partnerships with hiring managers and key stakeholders, influencing talent decisions with market insights, competitive intelligence, and data.

Senior Talent Acquisition Consultant

• Own and manage day‑to‑day post‑sale relationships with assigned clients and partners, serving as the primary point of contact for ongoing engagement.
• Maintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions.
• Understand consumer lending analytic eco-system within assigned clients.
• Develop strong relationships with client analytic user community across LOB's, including P&L owners, Risk Leadership, and Model Governance teams.
• Proactively identify risks to renewal, usage, or client experience and coordinate mitigation plans across internal teams.
• Review application and transactional activities regularly to identify material changes impacting revenue; communicate findings to Revenue Accounting.
• Understand client and partner commercial agreements and contractual levers; explain and reinforce contract terms to ensure compliant usage.
• Identify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment.
• Provide usage analysis, client insight, and operational readiness to support expansion and upsell motions.
• Support the SSE in the renewal process as required.
• Communicate and showcase new product features and enhancements to clients and partners.
• Support change‑management planning to avoid disruption to client experience during product or operational changes.
• Review client invoicing produced by Finance and partner with internal teams to resolve billing or usage discrepancies.
• Capture and communicate client feedback and requests into the Line of Business product roadmap.

Director, Client Success Manager – Analytics, Banking

• Serve as primary relationship manager and trusted advisor to Chief Risk Officers and senior risk executives at mortgage lenders, servicers, and investors (GSEs & non-agency).
• Provide expert guidance on mortgage-specific regulatory compliance including QM/ATR, TRID, HMDA, and GSE credit risk transfer requirements.
• Collaborate with mortgage underwriting teams to optimize loan decisioning processes and improve portfolio performance through FICO mortgage scoring solutions.
• Partner with mortgage compliance officers to ensure FICO solutions meet fair lending, ECOA, and mortgage-specific consumer protection requirements
• Develop mortgage risk-focused business cases demonstrating ROI through reduced buyback risk, improved loan quality, and regulatory compliance.
• Provide thought leadership on emerging mortgage risk trends, regulatory changes, and GSE guideline updates through industry forums and publications.
• Support mortgage model risk management including validation of credit scoring models, loss forecasting, and regulatory model documentation.
• Collaborate with internal teams to address mortgage-specific regulatory inquiries, GSE audits, and examination requirements.
• Analyze client mortgage risk appetite and recommend FICO solutions that align with agency guidelines, investor requirements, and risk tolerance.
• Monitor GSE credit score requirements, pricing adjustments, and qualification changes to proactively advise clients on portfolio impacts.
• Facilitate knowledge transfer on mortgage analytics, including credit risk layering, early payment default prevention, and loss mitigation strategies.

Senior Director – Sales and Client Success, Mortgage Risk

Backend Engineer

• Support the design, development, and implementation of IAM solutions for FICO Platform
• Responsible for coding, design, and development of a cloud-native software platform (SaaS)
• Build a modern and secure REST APIs running in a containerized environment together with AWS technologies
• Integrate IAM platforms with various enterprise and cloud-native applications
• Contribute to the adoption of authentication and authorization standards
• Collaborate closely with product, security, infrastructure, and application development teams
• Help maintain and improve IAM policies, procedures, and lifecycle management processes
• Create high-quality, verified implementations with unit tests and automated behaviour-driven tests
• Support troubleshooting and performance tuning across identity services

Software Engineer – Java, Spring Boot, Kubernetes, AWS

• Collaborate with product managers to understand priorities and usage scenarios of product features.
• Collaborate with architects to drive the design for your software platform capability.
• Collaborate within working groups of software engineers to follow software engineering standards, guidance, and processes.
• Continuously improve engineering practices for the software platform to support efficiency, reliability, and serviceability goals.
• Assist research, case studies and prototypes on technologies to ensure the software platform remains the leading analytic decisioning platform.
• Coach other software engineers on creating their domain designs while fostering a learning culture.
• Collaborate with QA engineers to design and implement functional and non-functional tests.
• Participate in support activities for both cloud and on-premises implementations.

Senior Software Engineer, Java, Streaming

Sales

• Coach pre-sales consultants on opportunity qualification and deal strategy
• Engage directly on high-value opportunities for solution positioning
• Model and coach the team on conducting thorough discovery sessions
• Oversee the design and delivery of customized product demonstrations
• Lead best practice workshops and contribute to industry conferences
• Serve as a liaison between pre-sales, product, and sales leadership

Senior Director, Technical Pre-Sales

• Collaborate with product managers to understand priorities and usage scenarios of product features.
• Collaborate with architects to drive the design for your software platform capability.
• Collaborate within working groups of software engineers to follow software engineering standards, guidance, and processes.
• Collaborate with QA engineers to design and implement functional and non-functional tests.
• Participate in support activities for both cloud and on-premises implementations.

Software Engineer II, Java, Streaming

• Collaborate with product managers to understand priorities and usage scenarios of product features.
• Collaborate with architects to drive the design for your software platform capability.
• Collaborate within working groups of software engineers to follow software engineering standards, guidance, and processes.
• Continuously improve engineering practices for the software platform to support efficiency, reliability, and serviceability goals.
• Coach other software engineers on creating their UI designs.
• Collaborate with QA engineers to design and implement functional and non-functional tests.
• Participate in support activities for both cloud and on-premises implementations.

Lead Software Engineer, Java, Streaming

Client Services Representative

• Lead Capital Markets vertical for the Mortgage and Capital Markets team.
• Serve as primary liaison with modeling and research teams across dealers, rating agencies, and third-party modeling organizations.
• Translate complex analytical concepts into actionable insights for both internal teams and external research partners.
• Present technical findings and research outcomes to both technical and business audiences.
• Collaborate with sales team on technical aspects of score research and analytics.
• Provide technical expertise on score implementation, methodology, and performance characteristics to research stakeholders.
• Monitor and analyze output from FICO's internal research initiatives and coordinate with client research desks on findings.
• Maintain deep expertise in statistical modeling, credit risk analytics, and industry best practices.
• Collaborate with data science teams to enhance score performance and address emerging market needs.

Senior Director – Mortgage Client Services

Cloud Engineer

• Collaborate with service management resources to manage and prioritise project backlog.
• Work with architects to deliver and onboard a future vision (tooling, processes, design, etc.), such that it meets stakeholder requirements.
• Maintain and, where possible, assist in improvement of existing tooling, processes and designs to assist in meeting short term requirements, while aligning with longer term vision.
• Collaborate with stakeholder teams to successfully integrate into business processes and engineering (e.g. CI/CD pipelines) in a supportable and scalable manner.
• Assist in creating standards, policies, self-service automation, and general implementation of agreed designs.
• Mentor and guide team members on best practices, fostering a culture of continuous learning and improvement.
• Stay abreast of emerging technologies in the space, and more generally and ensure these are added to training regimes where applicable.
• Play a role in incident management escalations, utilizing tooling and processes to optimize troubleshooting capabilities, and to ensure continuous improvement.
• Ensure solutions comply with industry standards and security regulations, safeguarding data integrity and privacy.

Director, Cloud Engineering – OS & Data Management

• Adopt the ‘FICO Way of Selling’ to drive success in your region and GTM team
• Work with customers to understand their strategic priorities in Lending and Banking across the lifecycle
• Share expertise and thought leadership in Decisioning, Analytics, & Optimization within Financial Services
• Build relationships with senior client stakeholders in Business and Technology
• Research and shape potential solution opportunities through collaborative engagement with the GTM team to formulate and effectively position solution proposals
• Collaborate across wider-internal FICO teams including Global Solution Architecture, Product Development, Finance and Professional Services to shape a cohesive sales effort
• Work with the largest and most advanced Financial Institutions and Partners in your region
• Manage, track and optimise sales quota activity to targets, with significant earnings upside when targets are exceeded.