FICO

Business Operations Analyst

FICO

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $94,000 per year

About the role

  • Support FICO’s Product Development Lifecycle and lead end-to-end release management operations.
  • Develop and maintain documented standards, processes, and clear guidance to enable Product Management, Engineering, and Delivery teams to release platform capabilities and products efficiently.
  • Partner closely with Product Management, Delivery Management, and Engineering to define release priorities, plans, and timelines, and track progress to execution.
  • Collaborate with leaders across FICO to create and continuously refine release standards, guidance, and best practices.
  • Drive continuous improvement across product development and release management practices to support operational excellence and efficiency.
  • Build, track, and communicate release plans and roadmaps that clearly showcase FICO’s product portfolio.
  • Facilitate and moderate meetings with key stakeholders to gather feedback, align priorities, and ensure processes reflect diverse perspectives.
  • Schedule and lead planning and release-related meetings as needed.
  • Develop and maintain release calendars, reports, and dashboards to communicate what is planned, what has been released, and identify opportunities for increased efficiency.

Requirements

  • Strong understanding of Agile development lifecycles and software delivery operations
  • Hands-on experience with software releases (required); experience with platform releases is a plus
  • Highly process-oriented with strong attention to detail
  • Interest or experience using AI to improve operational efficiency is desirable
  • Some experience in project or program management is preferred
  • A collaborative working style with excellent communication and stakeholder management skills
  • Strong time-management skills with the ability to meet tight deadlines and manage multiple priorities simultaneously
  • Proficiency in Jira; experience with Confluence and Aha! is a plus
  • Bachelor’s degree in a closely related field or equivalent experience
Benefits
  • An inclusive, values-driven culture
  • Opportunities to make a meaningful impact and grow professionally
  • Highly competitive compensation, benefits, and rewards programs
  • A people-first work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Agile development lifecyclesoftware delivery operationsrelease managementproject managementprogram managementoperational efficiencyprocess documentationrelease planningstakeholder managementattention to detail
Soft Skills
collaborative working styleexcellent communicationtime managementability to meet deadlinesability to manage multiple priorities