Android Engineer

• Collaborate with the Director of Mobile and the engineering team to design, build, and refine innovative Android applications.
• Develop complex and dynamic user interfaces using Kotlin and Jetpack Compose (or Android Views where appropriate), ensuring seamless functionality and an exceptional user experience.
• Contribute to the full software development lifecycle, from design and implementation to production and maintenance.
• Play a key role in shaping Fi’s Android development strategy and best practices.
• Ensure performance, quality, and responsiveness of applications through code reviews, testing, and performance tuning.

Senior Mobile Software Engineer – Android

Full-stack Engineer

• Collaborate with the Director of Mobile and the engineering team to design, build, and refine innovative iOS applications.
• Develop complex and dynamic user interfaces, ensuring seamless functionality and an exceptional user experience.
• Contribute to the full software development lifecycle, from design and implementation to production and maintenance.
• Play a key role in shaping Fi’s mobile development strategy and best practices.

Senior Mobile Software Engineer – iOS

Customer Support

• Lead, coach, and develop the customer experience team while owning day-to-day support operations across email, chat, phone, and social
• Set performance standards and drive improvement across CSAT, response times, resolution rates, and NPS through data, tooling, and process rigor
• Build, document, and scale support workflows, SOPs, escalation paths, SLAs, and response templates, bringing structure and consistency to evolving CX and Trust & Safety needs
• Partner closely with Product, Engineering, Marketing, CX leadership, and Legal to resolve escalations, address systemic customer pain points, and improve the end-to-end customer journey
• Own complex and high-stakes customer cases, including urgent lost pet situations, pet death support and account closure, location access issues, and sensitive ownership disputes
• Lead Trust & Safety and risk operations, including law enforcement subpoenas, privacy and data rights requests (CCPA, CPRA, GDPR, state-level), Attorney General inquiries, BBB complaints, and small claims matters
• Investigate and mitigate safety, fraud, and misuse risks, including location tracking abuse, product tampering, and fraudulent warranty or service claims
• Oversee Fi Nano microchip registration, ownership transfers, and disputes with rescue organizations
• Establish tracking and reporting to monitor CX and Trust & Safety trends, identify risk, and drive continuous improvement
• Help define and execute the roadmap for scaling CX and Trust & Safety functions as Fi grows

Customer Experience Lead – Trust & Safety

Outside Sales

• Travel weekly to execute weekend retail activations at Costco and partner locations across rotating U.S. markets.
• Own end-to-end on-site execution: setup, live selling, breakdown, and field logistics (inventory, demo units, signage, transport).
• Engage customers in high-traffic environments through demos and conversation, adapting messaging in real time to drive sales.
• Ensure every activation meets Fi's brand and operational standards.
• Coordinate with retail and field marketing teams on multi-market roadshows.
• Capture customer insights and provide field-level feedback to optimize operations and support program scaling.

Field Sales Specialist

• Firmware Development: Take a front-line role in designing, developing, and maintaining firmware for embedded systems, ensuring functionality, reliability, and performance optimization.
• Collaborative Problem-Solving: Work closely with cross-functional teams to integrate software with hardware components, troubleshoot issues, and optimize system performance.
• Code Review and Documentation: Conduct code reviews, document code changes, and ensure compliance with coding standards and best practices in firmware development.
• Testing and Validation: Develop test procedures and perform rigorous testing to validate firmware functionality and identify and resolve bugs or issues.
• Research and Innovation: Stay updated with emerging technologies, tools, and trends in embedded systems and contribute innovative ideas to enhance product capabilities.

Senior Embedded Software Engineer

Financial Planning and Analysis

• Building out and maintaining our sales forecasts, financial model, and unit economics analyses to guide executive decision making
• Working with our data analytics team to understand and report business KPIs and drivers of consumer behavior
• Preparing management and investor reporting
• Liaising with Accounting to ensure financial alignment and divisional clarity
• Ad Hoc: Partnering closely with Fi’s executive team to (1) understand and implement various company initiatives, (2) invest in our biggest ROI-positive opportunities, and (3) create a path to scale

Strategic Finance Associate

Account Executive

• Prospect, call, and email independent pet retailers, boutiques, vets, doggy daycares, and specialty stores to pitch the Fi Mini retail program and close new partners
• Manage inbound leads and move prospects through a structured sales pipeline, from first touch to onboarding
• Run virtual walkthroughs and onboarding sessions to set partners up for success
• Maintain clean, accurate CRM records and consistently hit monthly sales targets
• Visit retailers in your territory to build long-term relationships and act as the on-the-ground face of Fi Mini
• Support merchandising, signage, and display placement to drive in-store visibility and sell-through
• Train store associates on how to confidently sell Fi Mini
• Host small in-store events, demos, or pop-ups at retail locations and dog-friendly venues
• Gather retailer feedback to improve the program and identify high-performing partners with strong growth potential