Customer Success Manager

• Workforce Management: Own staffing models, forecasting, and scheduling to keep us ahead of demand.
• Leader on Duty Flows: Run real-time queue management and escalation paths to protect SLAs.
• Zendesk Optimization: Improve how we use Zendesk—building workflows, automations, and reporting that scale.
• People Management: Manage and develop a team of CX specialists and team leads.
• BPO & Vendor Management: Scale operations effectively through BPO partnerships and oversee vendor relationships to maintain quality and efficiency.
• Operational PM: Drive structure in meetings, assign ownership in Asana, and ensure follow-through on priorities.
• Tooling & Systems: Evaluate, implement, and optimize the platforms that power CX.
• CX for Connected Devices: Apply best practices for consumer electronics and/or IoT support, ensuring seamless experiences for hardware and app-based products.

Customer Success Operations Manager

Full-stack Engineer

• Collaborate with the engineering team to deliver exceptional services and backend systems.
• Engage in complex engineering challenges on the backend, covering creating dashboards, data aggregation, machine learning, and the development of scalable services.
• Contribute to the development and deployment of our technology ecosystem, gaining proficiency in new technologies as you go.
• Work with our native mobile applications and backend stack, aligning with industry standards.

Senior Software Engineer

Marketing

• Execute the sales playbook in market and successful work on lead generation and partner retention.
• Develop and execute field marketing plans tailored to your region's unique demographics and pet owner communities.
• Engage with local dog owners, businesses, and pet organizations to promote Fi and build community relationships.
• Gather feedback and data from field activities to refine and optimize marketing efforts.

Field Marketing Associate

Social Media Manager

• Own Fi’s organic social strategy across Instagram, TikTok, and beyond—driving engagement, growth, and brand love at scale.
• Develop TikTok as a primary channel, crafting viral content and building a devoted following.
• Lead and scale our influencer marketing program—identifying, managing, and collaborating with key partners to amplify Fi’s reach.
• Oversee community engagement, making sure every comment, DM, and tag is an opportunity to turn followers into loyal fans.
• Analyze social performance, iterate on content strategies, and report on key metrics to optimize growth.

Social Media Lead

Designer

• Design: Creating holistic brand systems, shaping campaigns, brand communications, and digital experiences.
• Motion and Animation: Supplement ongoing design work with sharp motion graphics that can really make our overall design sing.
• Support campaigns: Bring concepts to life across video, social, web, email, and paid channels.
• Handle day-to-day requests: Field marketing and lifecycle design needs, delivering production-ready assets on time and on brand.
• Adapt & extend creative: Resize, reformat, and iterate on existing assets while maintaining brand consistency.
• Strengthen the system: Help refine Fi’s motion and design guidelines to ensure a cohesive identity across channels.
• Collaborate cross-functionally: Partner with designers, copywriters, and marketing leads to deliver polished, effective work.
• Execute motion work such as animating launch videos and shaping motion that makes the brand feel alive.

Midweight Designer, Brand & Motion

Copywriter

• Join Fi’s internal brand and creative team to craft sharp, brand-defining work across channels
• Report directly to the ACD and collaborate closely with designers, marketers, and product partners
• Own copywriting across brand touchpoints, from performance marketing (paid social, email, landing pages) to larger brand campaigns, retail moments, and product storytelling
• Develop strong concepts in collaboration with designers and marketers that elevate the brand and move the business forward
• Champion and evolve Fi’s tone of voice to ensure consistency and originality across channels
• Write tight, conversion-focused copy that resonates with specific audiences and drives action
• Balance brand craft with performance insights, writing with both heart and data in mind
• Translate product features into benefit-driven, emotionally compelling messaging
• Present work clearly and confidently to cross-functional stakeholders
• Support the creation of creative briefs, campaign messaging hierarchies, and testing plans when needed
• Operate in a hybrid role spanning high-level campaign thinking and fast-moving day-to-day creative, owning the brand voice across channels

Senior Copywriter, Brand

Administrative Assistant

• Independently manage daily operations to maintain a polished, productive workspace that impresses employees and visitors
• Curate office food and beverage, from weekly team meals to a well-stocked kitchen
• Manage all office vendor relationships, budgets, and contracts
• Maintain emergency procedures, security protocols, and general workplace policies.
• Partner with internal stakeholders to proactively optimize office layout, seating charts, and meeting room utilization
• Manage office aesthetics to create an inspiring workspace that aligns with our mission and culture
• Facilitate new hire onboarding logistics and workspace setup
• Join us in-person 5 days/week out of our NoHo office.

Office Manager

Product Designer

• Shape and execute world-class user experiences across web applications and mobile platforms
• Lead the delivery of UX/UI design initiatives aligned with company goals
• Develop and oversee the creation of design systems, including iconography, typography, imagery, and components across platforms
• Design and execute new features for mobile platforms and collaborate closely with engineering to ensure seamless front-end experiences
• Partner with other product designers, creative designers, and writers to ensure the brand is effectively reflected in all products
• Contribute e-commerce best practices to optimize design for user engagement and conversion (preferred)
• Deliver high-quality design systems and craft cohesive front-end experiences in a fast-paced environment