Content Marketing Manager

• Write, edit, and maintain Knowledge Base articles for internal agents and Fi's member-facing platforms
• Build agent enablement guides, help center articles, templated replies, and in-product support content
• Spot and fix content gaps, duplication, and inconsistencies to drive first-contact resolution
• Keep internal process documentation current and standardized across platforms
• Set the bar for content clarity and accessibility across the CX org
• Partner with CX leaders and trainers to keep procedures, training, and KB content aligned
• Collect and act on agent feedback to make the KB sharper and easier to use
• Lead small continuous improvement projects tied to documentation and CX goals
• Represent content in cross-functional workstreams like product launches and policy changes
• Own communication of KB updates across the CX team
• Manage content intake and publishing through Zendesk/Jira, with 24-hour turnaround on high-impact updates
• Optimize content structure and taxonomy using analytics and UX insight
• Build feedback loops to keep content improving over time
• Hit monthly content KPIs and own your numbers

Content Specialist

Android Engineer

• Collaborate with the Director of Mobile and the engineering team to design, build, and refine innovative Android applications.
• Develop complex and dynamic user interfaces using Kotlin and Jetpack Compose (or Android Views where appropriate), ensuring seamless functionality and an exceptional user experience.
• Contribute to the full software development lifecycle, from design and implementation to production and maintenance.
• Play a key role in shaping Fi’s Android development strategy and best practices.
• Ensure performance, quality, and responsiveness of applications through code reviews, testing, and performance tuning.

Content Specialist

Senior Mobile Software Engineer – Android