FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical writing and knowledge management, with a strong focus on creating clear and effective content for diverse audiences. Proficient in managing content through Zendesk and leading projects that enhance content structure and accessibility.
Highest-signal resume keywords
Technical WritingKnowledge ManagementZendesk GuideProject ManagementContent Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content CreationContent OptimizationContent TaxonomyAnalyticsDocumentation Management
Soft Skills
Strong Writing SkillsCreative Problem SolvingCuriosityCollaboration
Tools & Technologies
ZendeskJira
Industry Keywords
Customer SupportTechnical SupportCustomer SuccessContinuous ImprovementFirst-Contact Resolution
About the role
Key responsibilities & impact- Write, edit, and maintain Knowledge Base articles for internal agents and Fi's member-facing platforms
- Build agent enablement guides, help center articles, templated replies, and in-product support content
- Spot and fix content gaps, duplication, and inconsistencies to drive first-contact resolution
- Keep internal process documentation current and standardized across platforms
- Set the bar for content clarity and accessibility across the CX org
- Partner with CX leaders and trainers to keep procedures, training, and KB content aligned
- Collect and act on agent feedback to make the KB sharper and easier to use
- Lead small continuous improvement projects tied to documentation and CX goals
- Represent content in cross-functional workstreams like product launches and policy changes
- Own communication of KB updates across the CX team
- Manage content intake and publishing through Zendesk/Jira, with 24-hour turnaround on high-impact updates
- Optimize content structure and taxonomy using analytics and UX insight
- Build feedback loops to keep content improving over time
- Hit monthly content KPIs and own your numbers
Requirements
What you’ll need- 2-5 years in technical writing, knowledge management, or a related field
- Strong writing skills with a track record of producing clear, effective content for different audiences
- Experience in customer support, technical support, or customer success
- Comfort with knowledge management systems and content governance
- Project management chops in a fast-paced, ambiguous environment
- A creative, solution-first mindset and genuine curiosity to keep learning
- Hands-on experience with Zendesk Guide
- Enough understanding of system architecture and data management to talk shop with Product and Eng
- Experience leading a KB overhaul or content taxonomy project from scratch
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fi Website LinkedIn All Job Openings 51 - 200 employees Fi is rethinking the relationship between dogs and humans. Content Specialist Job not on LinkedIn 🔥 15 minutes ago 🇺🇸 United States – Remote 💵 $25 - $40 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ✍️ Content Marketing Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Write, edit, and maintain Knowledge Base articles for internal agents and Fi's member-facing platforms
- Build agent enablement guides, help center articles, templated replies, and in-product support content
- Spot and fix content gaps, duplication, and inconsistencies to drive first-contact resolution
- Keep internal process documentation current and standardized across platforms
- Set the bar for content clarity and accessibility across the CX org
- Partner with CX leaders and trainers to keep procedures, training, and KB content aligned
- Collect and act on agent feedback to make the KB sharper and easier to use
- Lead small continuous improvement projects tied to documentation and CX goals
- Represent content in cross-functional workstreams like product launches and policy changes
- Own communication of KB updates across the CX team
- Manage content intake and publishing through Zendesk/Jira, with 24-hour turnaround on high-impact updates
- Optimize content structure and taxonomy using analytics and UX insight
- Build feedback loops to keep content improving over time
- Hit monthly content KPIs and own your numbers 🎯 Requirements
- 2-5 years in technical writing, knowledge management, or a related field
- Strong writing skills with a track record of producing clear, effective content for different audiences
- Experience in customer support, technical support, or customer success
- Comfort with knowledge management systems and content governance
- Project management chops in a fast-paced, ambiguous environment
- A creative, solution-first mindset and genuine curiosity to keep learning
- Hands-on experience with Zendesk Guide
- Enough understanding of system architecture and data management to talk shop with Product and Eng
- Experience leading a KB overhaul or content taxonomy project from scratch Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Partner GTM Enablement Content Specialist 🕒 3 days ago Relativity 1001 - 5000 🤖 Artificial Intelligence 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Partner GTM Enablement & Content Specialist responsible for enabling Relativity's partners with learning content and resources. Designing and developing courses and maintaining partner-facing content across platforms. 🇺🇸 United States – Remote 💵 $94k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✍️ Content Marketing Manager 🦅 H1B Visa Sponsor Content Marketer 🕒 3 days ago Mercury 201 - 500 💳 Fintech 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Content Marketer creating and distributing educational content for founders and entrepreneurs at Mercury. Collaborating across teams to enhance content reach and effectiveness. 🇺🇸 United States – Remote 💵 $115.7k - $144.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✍️ Content Marketing Manager 🦅 H1B Visa Sponsor Content Operations Specialist 🕒 4 days ago Qorvo, Inc. 5001 - 10000 🚀 Aerospace 📡 Telecommunications Website LinkedIn All Job Openings Content Operations Specialist managing implementation, stewardship, and governance of digital assets for Qorvo. Supporting content organization and asset management for various teams across the organization. 🇺🇸 United States – Remote 💰 Post-IPO Debt on 2019-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level ✍️ Content Marketing Manager Content Performance Analyst 🕒 5 days ago LexisNexis 10,000+ employees 📋 Compliance 🏛️ Government ☁️ SaaS Website LinkedIn All Job Openings Content Performance Analyst focusing on content performance and insights for LexisNexis. Collaborating with various teams to enhance analytical processes and content quality. 🇺🇸 United States – Remote 💵 $74.9k - $124.7k / year 💰 Corporate Round on 2021-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level ✍️ Content Marketing Manager 🦅 H1B Visa Sponsor Content Performance Analyst 🕒 5 days ago RELX 10,000+ employees 🏢 Enterprise 🔬 Science Website LinkedIn All Job Openings Content Performance Analyst at LexisNexis producing insights for editorial operations using data management and analytical support. Collaborating with teams to ensure high-quality AI-assisted content production. 🇺🇸 United States – Remote 💵 $74.9k - $124.7k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✍️ Content Marketing Manager View More Content Marketing Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs