Customer Service Agent, Dutch – Mid Shift
Fever
full-time
Posted on:
Location Type: Remote
Location: Spain
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About the role
- Customer Service by e-mail, phone or social media for solving any incidents generated
- Managing incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
Requirements
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- High or Native Dutch level and fluent in Spanish or English
- It is a plus previous experience with a ticketing system, desirable Zendesk.
- Candidates must reside in Spain
Benefits
- Working comfortably at home (100% remote)
- Full-time job
- Resources necessaries for the daily job
- Job growth inside our amazing company
- Very good team atmosphere
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass
- Possibility to receive in advance part of your salary by Payflow
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillscommunication skillsdecisivenessorganizational skillscustomer engagement