Fetch 📦

Senior Partner Support Specialist

Fetch 📦

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $21 per hour

Job Level

Senior

About the role

  • Take standard inbound requests in Tier 1 inbox
  • Act as the sole point of contact for the Partner Success team when Lead is unavailable
  • Handle low-level escalations in the Tier 2 inbox
  • Monitor inboxes and liveboards to ensure agents are available and tickets are being handled in a timely manner
  • Send reminders to Partner Success agents regarding process updates, lunch brakes, etc.
  • Coordinate inbox routing to ensure agents are communicating with the appropriate department
  • Direct agents toward documented process
  • Identify workflow issues or knowledge gaps and suggest solutions for improvement
  • Help cultivate a healthy team dynamic, positive atmosphere, and culture of support and inclusivity
  • Assist with any team projects the Lead or Manager may provide

Requirements

  • Ability to quickly learn and implement new processes
  • Success in overseeing a team
  • Experience identifying communication or process gaps and suggesting solutions
  • Proven ability to cultivate a positive relationship with team members and other departments
Benefits
  • Competitive Pay – Earn a solid wage for the hard work you put in every day
  • Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
  • Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
  • Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
team oversightcommunicationproblem-solvingrelationship buildingprocess improvementteam dynamicssupportinclusivitycoordinationescalation management