Fetch 📦

Recruitment

• Partner with key stakeholders to identify top talent for our Valet Trash division.
• Act as a full-cycle recruiter who understands how to source quickly and creatively, while always keeping the candidate experience top of mind.
• Maintain stakeholder relationships and strategically partner with the business to drive hiring needs.

Recruiter – Temporary, Up to 3 Months

• Execute full-cycle recruiting identifying, sourcing and engaging candidates through creative and innovative tactics;
• Effectively screen candidates to determine a holistic fit in relation to hiring expectations of all positions assigned, as the primary point of contact throughout the full recruitment process;
• Build and maintain effective relationships with all assigned hiring managers to ensure alignment between candidates and hiring teams;
• Develop diverse as well as robust pipeline of candidates for all locations, teams, and conditions assigned;
• Maintain a high level of professionalism and confidentiality at all times.

Junior Recruiter

Revenue Operations

• Own company-wide revenue forecasting — partnering with Sales and CS leadership to build accurate, predictable weekly and quarterly models for bookings and churn
• Define and maintain pipeline health metrics, customer health scores, and forecasting methodologies that reflect real-world business dynamics
• Build scalable models for account planning, territory and segmentation design, quota setting, and compensation design
• Serve as the primary Revenue Operations (RevOps) partner to Finance during the annual planning cycle — aligning revenue targets, headcount assumptions, and GTM investment with financial models and board-level plans
• Own the operational inputs to the Annual Operating Plan (AOP) — including quota rollup, attainment modeling, and revenue bridge construction across new business, expansion, and renewal streams
• Build and maintain dynamic capacity models that inform GTM headcount decisions — factoring in ramp curves, productivity benchmarks, attrition assumptions, and growth targets across Sales, Sales Development Representative (SDR), and CS teams
• Develop and maintain executive-level dashboards across pipeline, bookings, revenue, retention, and team productivity
• Standardize KPI definitions across Sales, Marketing, and CS — creating a single source of truth across the organization
• Translate complex data into crisp, actionable insights that shape GTM strategy and investment decisions
• Partner with Sales, Marketing, and CS leadership to ensure GTM have the tools, content, and data to execute repeatable, scalable selling motions
• Implement and continuously enhance high-impact enablement functions that increase sales productivity and reduce ramp-up times for new hires
• Optimize workflows across the full lead-to-revenue lifecycle: lead management, opportunity management, quoting, contracting, renewals, and expansions
• Architect, implement and manage high-performing enablement technology to deliver tangible value to the business.
• Establish and enforce governance for access, data hygiene, and process compliance across all GTM systems
• Lead and grow a high-performing RevOps team (e.g.: Admin, Analyst, BDR and Enablement functions today)
• Prioritize the team’s roadmap based on business impact, GTM needs, and organizational goals
• Act as the connective tissue between Marketing, Sales, Customer Success, Finance, and Product — ensuring shared definitions, aligned incentives, and a coherent view of revenue performance across all functions
• Collaborate with Finance to ensure revenue forecasts, pipeline coverage ratios, and bookings pacing are reconciled with financial reporting on a recurring basis
• Lead recurring cross-functional operating cadences — including pipeline reviews, forecast calls, and QBRs — ensuring the right data is in the room and decisions are grounded in a single source of truth
• Own the design, documentation, and enforcement of rules of engagement across the GTM organization — establishing clear, written policies that reduce conflict, protect seller motivation, and ensure a consistent prospect and customer experience
• Define and maintain lead routing and handoff protocols
• Establish account ownership and segmentation policies that address territory overlap, inbound from existing accounts, named account designations, and prospect-to-customer transitions
• Define quota credit and split policies for overlay, specialist, and multi-seller deals — ensuring compensation structures reinforce collaborative selling without creating perverse incentives
• Clearly delineate expansion and upsell ownership between Sales and Customer Success — specifying the thresholds, product lines, or lifecycle stages that determine which team leads the commercial motion
• Build a lightweight dispute resolution process — ensuring ROE conflicts are resolved quickly and consistently, with clear escalation paths that preserve relationships and maintain GTM velocity

Director, Revenue Operations

Customer Success Manager

• Assist 1099 service partners with onboarding and account management.
• Monitor service dashboards and proactively reach out for real-time support.
• Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
• Cross-reference internal data to make decisions on 1099 account status.
• Relay operational issues with local warehouse teams and operations managers.
• Troubleshoot technical problems and deliver clear outcomes and solutions.
• Prioritize tasks in a fast-paced and high pressure environment.
• Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
• Communicate with a professional and friendly tone.
• A passion for creating an amazing customer experience

Partner Success Agent

Partner Success Specialist

Customer Support

• Address inquiries, resolving issues, and providing information about our products and services.
• Maintain a high standard of communication, both verbal and written.
• Use various tools and platforms to manage customer interactions efficiently.
• Work closely with various teams to identify customer needs and advocate for customer feedback.
• Contribute to our overall success and help maintain our reputation as a leader in the industry.

Resident Support Agent, Customer Experience

QA Engineer

• Actionable Quality Insights: Conduct daily, in-depth audits of resident interactions to ensure service excellence across all brands (Package Delivery, Storage, Market and Valet Trash).
• Gap Analysis & Strategy: Proactively identify systemic knowledge gaps and process friction, translating them into targeted development initiatives for our agents.
• Performance Tracking & Reporting: Maintain and evolve reporting that visualizes individual agent growth and overall team health.
• Dynamic Rating Systems: Partner with leadership to design and implement data-driven performance metrics that reflect a modern, resident-centric experience.
• Stakeholder Collaboration: Represent the "Voice of the Resident" in syncs with internal leadership, BPO partners, and Product stakeholders to align quality with company goals.
• Strategic Presentations: Create and deliver compelling reports that link agent performance data to broader business trends, learning opportunities, and product enhancements.
• Special Projects: Act as a subject matter expert on cross-functional initiatives aimed at scaling our support operations and reducing resident friction.
• Remote Workspace: We require a dedicated, distraction-free workspace that allows for uninterrupted "deep work" and clear communication during stakeholder syncs.
• Technical Readiness: High-speed, reliable internet capable of supporting seamless video conferencing and high-volume data analysis.