Fertifa

Clinical Advisor

• Conduct discovery video calls within your area of expertise, helping patients understand investigation and treatment pathways and next steps
• Act as the primary point of contact for patient inquiries across all health pathways, including those outside your primary expertise (training provided) providing accurate, up to date information tailored to individual needs
• If applicable, interpret and discuss test results, treatment plans, and follow up options with patients in a clear, actionable manner
• Offer professional, empathetic support to individuals navigating complex health journeys, signposting to further resources or clinical specialists where necessary
• Manage app and email inquiries professionally, delivering informed, patient centred and timely responses
• Document patient interactions, treatments and outcomes accurately, maintaining the highest standards of record keeping and confidentiality for team collaboration and scale
• Serve as a subject matter expert for the wider team, providing guidance on complex queries related to your specific pathway
• Contribute to the development of digital tools and services, ensuring a supportive, innovative, and efficient patient journey
• Create educational content, run webinars, and facilitate teaching sessions on area of expertise and broader health topics
• Work with partner clinics and diagnostic providers to ensure a seamless patient experience