Clinical Advisor

Fertifa

Clinical Advisor providing empathetic support and expert guidance for patients navigating health pathways at Fertifa. Join a mission-driven team at a fast-growing health-tech company.

Posted 7/5/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Conduct discovery video calls within your area of expertise, helping patients understand investigation and treatment pathways and next steps
Act as the primary point of contact for patient inquiries across all health pathways, including those outside your primary expertise (training provided) providing accurate, up to date information tailored to individual needs
If applicable, interpret and discuss test results, treatment plans, and follow up options with patients in a clear, actionable manner
Offer professional, empathetic support to individuals navigating complex health journeys, signposting to further resources or clinical specialists where necessary
Manage app and email inquiries professionally, delivering informed, patient centred and timely responses
Document patient interactions, treatments and outcomes accurately, maintaining the highest standards of record keeping and confidentiality for team collaboration and scale
Serve as a subject matter expert for the wider team, providing guidance on complex queries related to your specific pathway
Contribute to the development of digital tools and services, ensuring a supportive, innovative, and efficient patient journey
Create educational content, run webinars, and facilitate teaching sessions on area of expertise and broader health topics
Work with partner clinics and diagnostic providers to ensure a seamless patient experience

Requirements

What you’ll need

A minimum of 2 years’ specialism in one of the following areas: Neurodiversity, Mental Health, Men’s Reproductive Health, Menopause, Fertility, Infant/Paediatric Care or Lifestyle Health (with a focus on GLP-1s)
Must hold a valid registration with a relevant professional body (e.g. NMC, HCPC, BACP, UKCP or equivalent)
Proven experience in patient-facing consultations
Strong IT skills (Microsoft Office, Semble, or equivalent patient management software) and use of digital/software tools for BAU and productivity

Benefits

Comp & perks

Hybrid working (in the office 3 days per week) with office near London Bridge (SE1)
25 days’ holiday + UK bank holidays per annum
3 wellbeing days per annum
Comprehensive healthcare cash plan
EMI share option scheme (4-year vesting with 1 year cliff)
Enhanced family-forming, fertility, menopause, women's health and men's health policies, neurodiversity, as well as progressive health leave for reproductive health challenges
Discounted reproductive health benefits e.g., family-forming, fertility, menopause, women's and men's health, neurodiversity, mental wellbeing, GLP-1s
Team socials
£300 monthly travel allowance
£1k learning budget per year, post probation
Plus other company benefits such as charity payroll giving, cycle to work, and employee referral bonuses for new hires and commercial clients

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Patient Management SoftwareDocumentation AccuracyEducational Content CreationWebinar FacilitationComplex Query Guidance

Soft Skills

Empathetic SupportClear CommunicationProfessionalism

Certifications

NMC RegistrationHCPC RegistrationBACP RegistrationUKCP Registration