Lead ITSM Application Administrator
Ferguson
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $6,805 - $11,921 per month
Job Level
Tech Stack
About the role
- Serve as the technical lead and subject matter expert for the ServiceNow platform
- Own the overall ServiceNow platform architecture, establishing standards, best practices, and governance
- Identify system deficiencies, recommend solutions, and drive platform optimization initiatives
- Design, configure, and customize ServiceNow applications
- Build and maintain integrations with external systems
- Create and maintain ServiceNow Service Portal pages
- Manage the promotion of code and configuration changes across development, test, and production environments
- Ensure the integrity, accuracy, and usability of the ServiceNow platform
- Stay current on ITSM platform capabilities and emerging technologies
- Other tasks related to ITSM as deemed necessary by management
Requirements
- 5 - 10+ years of progressive experience implementing, administering, engineering, and developing enterprise-scale ITSM platforms
- 3–5+ years in a lead, senior, or principal technical role with responsibility for platform architecture
- Demonstrated ability to own and architect ITSM platforms end-to-end including configuration, workflow automation
- Proven experience defining and executing enterprise integration strategies
- Proficiency with scripting or development languages used for ITSM automation (e.g., JavaScript, GlideScript, Python, PowerShell)
- Deep understanding of ITIL, service management governance, CMDB/asset data structures
- Hands-on experience leading platform upgrade cycles
- Demonstrated leadership ability
- Strong systems-thinking mindset
- Excellent communication skills
- Experience applying AI, automation, analytics, or predictive capabilities within ITSM platforms.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowJavaScriptGlideScriptPythonPowerShellITSMworkflow automationintegration strategiesplatform architectureCMDB
Soft Skills
leadershipcommunicationsystems-thinkingproblem-solvingcollaborationstrategic thinkingadaptabilityanalytical skillsdecision-makingproject management