Serve as a subject matter expert in ITSM and Configuration Management, with solid understanding of ITBM, Asset Management, Event Management, Service Mapping, and application development
Design, implement, and maintain fully automated CMDB data collection and maintenance using APIs, AI, and custom code
Ensure the integrity, accuracy, and usability of CMDB configuration items and relationships through ongoing validation and governance
Develop and support ITSM applications and integrations with external systems
Identify system gaps, recommend solutions, and provide ongoing production support
Collaborate with ITSM team members, internal business customers, and vendors to deliver enhancements, configuration changes, and issue resolution
Maintain documentation and continuously improve processes, standards, and tools
Provide technical training, guidance, and documentation to IT associates
Know the latest on ITSM platform capabilities and supporting technologies
Other tasks related to ITSM as deemed vital by management

Requirements

3+ years of experience in CMDB administration preferably using ServiceNow
Good understanding of configuration item hierarchy and CMDB data modeling
Experience with ITIL methodology
At least 1 year of hands-on experience with APIs and automation; exposure to AI technologies including Generative AI, predictive analysis and AI agents is a plus
Bachelor’s degree or equivalent experience in Information System or Computer Technology required
Proficient using MS Office products
Demonstrable ability to work independently, lead initiatives, and collaborate effectively in a team environment
High ethical standards, adaptability, and willingness to support evolving business needs, including occasional travel

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CMDB administrationAPIsautomationAIGenerative AIpredictive analysisdata modelingITIL methodologyapplication developmentconfiguration management

Soft Skills

collaborationindependenceleadershipadaptabilityethical standardscommunicationproblem-solvingtrainingdocumentationprocess improvement