Temporary Customer Service Professional
Cambia Health Solutions
Lead Marketplace Customer Service Representative
Ferguson
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $29 per hour
Job Level
Senior
About the role
- Provide exceptional customer support that boosts/maintains our feedback metrics
- Assist with management of day-to-day team functions
- Handle customer service tasks and assist team members
- Provide support to tier one associates on handling difficult interactions
- Maintain/meet seller agreements and quality interactions with customers
- Audit team performance in alignment with the Marketplace QA rubric
Requirements
- 12+ months in a sales or customer service representative position at Ferguson.
- No current PIPs or CANs
- Demonstrate great written and verbal communication
- Effective time management – must have the ability to multi-task
- Strong attention to detail and accuracy
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportwritten communicationverbal communicationtime managementmulti-taskingattention to detailaccuracy
