Fenix24

Infrastructure Engineer

• Assist in the design and deployment of network solutions for project-based work, including Cisco switches, Fortinet and Palo Alto firewalls, and SD-WAN.
• Gather requirements and assist in scoping project engagements, collaborating with senior engineers and the PMO.
• Provide support for customers' existing network environments, including troubleshooting and maintenance.
• Participate in M&A activities by assisting in the integration of networks, systems, and applications.
• Implement network security measures, including firewall policies, VPNs, and Wi-Fi 802.1x.
• Collaborate with senior engineers and the PMO to execute network projects and implement network changes.
• Assist in cloud networking tasks in Azure and AWS, including connectivity and security configurations.
• Maintain network documentation, including configurations and topology diagrams.
• Stay updated with industry trends and provide support and recommendations to clients.

Network Infrastructure Engineer

Engineer

• Perform engineering tasks in support of perimeter defense services
• Handle client-satisfaction escalations and incidents
• Install, configure, and audit perimeter defense platforms and associated applications
• Review and consult on product, solution, and client change control requests
• Understand the clients’ end goals and help create a plan to achieve them
• Participate in an on-call rotation
• Provide assistance in conducting assessments as an SME in various areas of expertise

Managed Firewall Engineer

• Perform engineering tasks in support of identity protection services
• Handle client satisfaction escalations and incidents
• Install, configure, and audit identity protection platforms and applications
• Review and consult on product, solution, and client change control requests
• Understand the client’s end goals and help create a plan to achieve them
• Perform other tasks as needed to support Identity Protection Practice Group initiatives
• Participate in an on-call rotation

Identity Services Engineer III

Director

• Set and maintain operational strategy, standards, and performance benchmarks across all managed service lines and the NOC
• Monitor service metrics and ensure SLA compliance across all client accounts, enterprise and SMB
• Identify operational trends and drive initiatives for automation, efficiency, and service quality improvement
• Own data center operations and delivery platforms, ensuring reliability, capacity planning, and security compliance
• Serve as the senior escalation owner for complex or high-impact technical and operational issues
• Serve as the senior delivery owner for enterprise and SMB client relationships, satisfaction, and retention
• Manage delivery P&L for assigned accounts, proactively identifying risks, cost overruns, and growth opportunities
• Lead and participate in regular business reviews with clients to assess service health, alignment, and roadmap
• Partner with the implementation team to oversee onboarding of new clients and ensure smooth transition into steady-state operations
• Establish and maintain clear escalation paths, serving as the final escalation point for client-impacting issues
• Define and maintain technical strategy and operational standards for all service-aligned technical teams
• Partner with the Sr. Manager of Technical Services to translate technical capabilities into service-ready features
• Oversee engineering best practices, standards, and documentation discipline across all service lines
• Provide senior technical leadership on complex challenges and architecture decisions that affect service delivery
• Partner with Product/Service to evaluate and prioritize new service features and capabilities
• Integrate learnings from client feedback, incident data, and market trends into ongoing service improvements
• Champion a culture of data-driven decision-making, engineering excellence, and continuous improvement
• Lead, develop, and retain two Senior Managers (Technical Services and Network Operations) and their extended teams
• Set clear performance expectations, provide regular coaching, and conduct structured performance reviews
• Partner with P&C and VP to recruit top technical and operational talent as the organization scales
• Foster a culture of accountability, collaboration, client focus, and continuous improvement across all teams
• Support career development and succession planning across the managed services leadership team

Network Infrastructure Engineer

Managed Firewall Engineer

Identity Services Engineer III

Director, Managed Services