Fenix24

Engineer

• Perform engineering tasks in support of perimeter defense services
• Handle client-satisfaction escalations and incidents
• Install, configure, and audit perimeter defense platforms and associated applications
• Review and consult on product, solution, and client change control requests
• Understand the clients’ end goals and help create a plan to achieve them
• Participate in an on-call rotation
• Provide assistance in conducting assessments as an SME in various areas of expertise

Managed Firewall Engineer

• Perform engineering tasks in support of identity protection services
• Handle client satisfaction escalations and incidents
• Install, configure, and audit identity protection platforms and applications
• Review and consult on product, solution, and client change control requests
• Understand the client’s end goals and help create a plan to achieve them
• Perform other tasks as needed to support Identity Protection Practice Group initiatives
• Participate in an on-call rotation

Identity Services Engineer III

Director

• Set and maintain operational strategy, standards, and performance benchmarks across all managed service lines and the NOC
• Monitor service metrics and ensure SLA compliance across all client accounts, enterprise and SMB
• Identify operational trends and drive initiatives for automation, efficiency, and service quality improvement
• Own data center operations and delivery platforms, ensuring reliability, capacity planning, and security compliance
• Serve as the senior escalation owner for complex or high-impact technical and operational issues
• Serve as the senior delivery owner for enterprise and SMB client relationships, satisfaction, and retention
• Manage delivery P&L for assigned accounts, proactively identifying risks, cost overruns, and growth opportunities
• Lead and participate in regular business reviews with clients to assess service health, alignment, and roadmap
• Partner with the implementation team to oversee onboarding of new clients and ensure smooth transition into steady-state operations
• Establish and maintain clear escalation paths, serving as the final escalation point for client-impacting issues
• Define and maintain technical strategy and operational standards for all service-aligned technical teams
• Partner with the Sr. Manager of Technical Services to translate technical capabilities into service-ready features
• Oversee engineering best practices, standards, and documentation discipline across all service lines
• Provide senior technical leadership on complex challenges and architecture decisions that affect service delivery
• Partner with Product/Service to evaluate and prioritize new service features and capabilities
• Integrate learnings from client feedback, incident data, and market trends into ongoing service improvements
• Champion a culture of data-driven decision-making, engineering excellence, and continuous improvement
• Lead, develop, and retain two Senior Managers (Technical Services and Network Operations) and their extended teams
• Set clear performance expectations, provide regular coaching, and conduct structured performance reviews
• Partner with P&C and VP to recruit top technical and operational talent as the organization scales
• Foster a culture of accountability, collaboration, client focus, and continuous improvement across all teams
• Support career development and succession planning across the managed services leadership team

Director, Managed Services

Technical Recruiter

• Own full-cycle global recruitment for all four Fenix24 battalions
• Build and execute sourcing strategies for highly specialized cybersecurity roles.
• Source passive candidates through proactive means
• Implement and manage an ATS to ensure pipeline visibility, data integrity, and accurate reporting for leadership.
• Partner directly with hiring managers across all battalions to define role requirements, design interview processes, create scorecards, and ensure efficient, consistent hiring decisions.
• Support the full transition from the current RPO provider, including active pipeline migration, candidate relationship continuity, and vendor wind-down.
• Own offer management end-to-end, including compensation benchmarking, negotiation, and closing candidates in a highly competitive cybersecurity talent market.
• Manage our employee referral program that leverages Fenix24’s network of battle-tested specialists to generate high-quality inbound talent.
• Deliver weekly and monthly hiring metrics to leadership covering time-to-hire, cost-per-hire, pipeline conversion, offer acceptance rates, and sourcing channel effectiveness.
• Other duties as required.

Senior Technical Recruiter

Technical Project Manager

• Own end-to-end delivery of professional services engagements across security hardening, and services implementation across Fenix24’s enterprise client base — from kickoff through steady-state handoff.
• Lead executive-level client conversations, serving as the primary strategic and technical point of contact for CIOs, CTOs, VPs of IT, and senior infrastructure leadership throughout the engagement lifecycle.
• Manage client escalations with urgency and professionalism — de-escalating tension, identifying root cause, driving resolution, and maintaining executive trust throughout the process.
• Drive the onboarding and implementation of new managed service clients across backup, firewall, and CEM programs — coordinating technical resources, setting expectations, and ensuring a high-quality initial experience that transitions smoothly into ongoing operations.
• Oversee security hardening engagements across client environments — ensuring delivery teams follow Fenix24’s standards for endpoint security, identity protection, perimeter defense, and infrastructure hardening, with measurable outcomes documented at every stage.
• Mentor and develop the professional services engineering team — including Virtualization, Infrastructure, Network, M365, Identity, and Backup Engineers — through coaching, structured feedback, knowledge transfer sessions, and hands-on guidance in the field.
• Serve as a technical escalation path for engineering teams — stepping in to provide expert guidance on complex delivery challenges, architecture decisions, and client-specific technical obstacles.
• Collaborate with Project Managers, Practice Leads, and Account Managers to scope engagements, develop effort estimates, establish delivery timelines, and ensure resource alignment across active engagements.
• Establish and continuously refine delivery standards, runbooks, and playbooks for professional services engagements — driving consistency, repeatability, and quality across the team.
• Foster a culture of ownership, excellence, and continuous improvement within the engineering team — setting a high bar for technical quality, client communication, and professional conduct.
• Ensure all delivery work aligns with Fenix24’s security-first philosophy and organizational standards — holding teams accountable to quality, timeliness, and the measurable improvement of client security posture.
• Stay current on the threat landscape, security tooling, and best practices across the domains served by the professional services team — bringing relevant insight into client advisory conversations and internal delivery planning.
• Proactively identify and communicate scope changes, schedule impacts, and delivery risks to internal leadership and client stakeholders, ensuring transparency and collaborative resolution.
• Coordinate change management and governance processes across client engagements, ensuring adherence to Fenix24’s change control policies and client-specific approval workflows.
• Lead engagement closeout and managed service transition activities — facilitating knowledge transfer, documenting client environment baselines, and ensuring a smooth handoff to ongoing managed operations teams.
• Participate in pre-sales and solution design conversations alongside account teams — providing technical credibility, scoping input, and helping to shape proposals that are both accurate and compelling to enterprise clients.
• Additional responsibilities as assigned.

Technical Delivery Manager

Network Operations

• responsible for incident response in accordance to company standard operating procedures
• scheduled maintenance, and remediation efforts in support of Managed Services Solutions
• Implement updates and patching to supported software and hardware systems
• Resolve maintenance related technical issues
• Maintain a general understanding of Conversant Group Products & Services
• Obtain and Maintain Select Vendor Engineer Certifications
• Follow best practices and standard operating procedures
• Provide feedback on how to improve supportability of our services
• Collaborate with Clients, Peers, and Managers to aid in Successful Support of Services

Managed Firewall Engineer

Identity Services Engineer III

Director, Managed Services

Senior Technical Recruiter

Technical Delivery Manager

NOC Engineer