Femelife IVF

Customer Success Manager

• Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally.
• Responsible for managing the day-to-day operational functions of multiple customers in the areas of Implementation/onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction.
• Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent to the client(s), consultants, brokers and all external entities.
• Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve.
• Prioritize multiple tasks in a fast paced complex environment.
• May require travel nationally up to 25%.

Principal Customer Success Manager

Operations

• Oversee the daily operations of contract carriers
• Maintain contractor schedules and monitor routes
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas and restructure routes to improve operational efficiencies
• Train and develop contract carriers and dispatchers
• Ensure compliance with corporate warehouse policies
• Supervise employees and address complaints/resolving problems

Principal Customer Success Manager

Manager, Last Mile Operations