Customer Service Representative
Fellers
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $15 - $17 per hour
Job Level
About the role
- Maintaining departmental service level targets
- Responding to customer inquiries
- Processing Orders
- Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
- Have basic product knowledge
- Keep accurate records of customer interactions, transactions and complaints
- Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
- Additional duties as assigned
Requirements
- Minimum 1 year experience in a Customer Service role
- Strong customer service and active listening skills
- Excellent communication skills
- Ability to prioritize work and manage time effectively
- Basic computer skills
- High school diploma
- A passion for customer advocacy
- Proficient with Microsoft Office Suite
- Quiet and professional workplace free from noise (kids, pets, etc.)
- High speed internet access with minimum speed of 50 mbps
- A chair and flat surface or desk to work from
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic product knowledgecustomer serviceactive listeningbasic computer skillsMicrosoft Office Suite
Soft skills
communicationcollaborationtime managementcustomer advocacyempathyprofessionalism
Certifications
high school diploma