Feel Good

Account Operations Specialist

Feel Good

full-time

Posted on:

Location Type: Office

Location: Minneapolis • Minnesota • United States

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Salary

💰 $65,000 - $70,000 per year

About the role

  • Act as a liaison between the customers and the Company and is responsible for coordinating with internal functions, including Supply Chain, Brand, Sales, Transportation, Warehousing, Credit, and IT
  • Support customers across multiple channels within the department which could include international, bulk, retail, club, contract, and industrial
  • Utilize integrated enterprise systems both internal and customer based to maximize profitability
  • Understand and execute the end-to-end sales process from order through shipment
  • Develop detailed understanding of end-to-end supply chain (Transportation, Warehouse, Supply Chain, Planning, etc.)
  • Demonstrates ability to identify and resolve issues affecting overall service to the customer and positively influence key performance indicators
  • Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately
  • Utilize SAP and Business Intelligence (BI) reporting to view inventory and order history respectively for exception-based recommendations on order management
  • Develop and maintain relationships with key internal/external partners
  • Develop an understanding of customer strategies, business models and requirements
  • Perform other job-related duties as assigned.

Requirements

  • Bachelor’s Degree in Supply Chain, Business, or related field or an equivalent combination of education and experience
  • Minimum of two year’s experience in customer service preferred
  • Strong written and verbal communication skills
  • Ability to use sound judgment when making service-oriented decisions that have financial implications
  • Ability to be flexible and adaptable and work in a high change and fast paced environment
  • Ability to manage multiple tasks while paying close attention to details and maintaining a high degree of accuracy
  • Ability to effectively interact and communicate with multiple departments while coordinating shipments and customer requests
  • Knowledge of Microsoft Office required; knowledge of SAP system preferred.
Benefits
  • medical
  • dental
  • Health Savings Account (if enrolled in a qualifying medical plan)
  • term life insurance
  • short term disability
  • long term disability
  • accidental death and dismemberment
  • 401K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order-entrysupply chain managementcustomer serviceinventory managementexception-based recommendationsEDIBusiness Intelligence (BI) reporting
Soft Skills
communication skillsjudgmentflexibilityadaptabilityattention to detailaccuracyinterpersonal skills
Certifications
Bachelor’s Degree in Supply ChainBachelor’s Degree in Business