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QA Engineer

• Responsible for the constant monitoring of all roasting procedures, raw materials, production procedures/methods/standards and overall finished product quality.
• Must support and enforce quality lead instructions and make sure other departments follow quality standards/procedures.
• Conduct line monitoring of all production lines in operation, recording measurements and weights.
• If lines run poor quality, tech will be able to place product on hold and stop line if needed.
• Assist in updating or implementing production and food safety aids such as guidelines, scaling weight charts, HACCP, GMP’s, etc.
• Conduct daily plant walk-throughs and audit GMP and food safety compliance.
• Perform freezer inventories and place any product close to “out of date” on hold.
• Maintain well-organized, detailed, and legible records.
• Performs lab testing such as moisture readings, pH’s and tta’s.
• Secure samples involved and help evaluate customer complaints.
• Update GMP training and deliver training to employees.
• New employee orientation/training.

Quality Assurance Technician I – 1st Shift

Operations

• Act as a liaison between the customers and the Company and is responsible for coordinating with internal functions, including Supply Chain, Brand, Sales, Transportation, Warehousing, Credit, and IT
• Support customers across multiple channels within the department which could include international, bulk, retail, club, contract, and industrial
• Utilize integrated enterprise systems both internal and customer based to maximize profitability
• Understand and execute the end-to-end sales process from order through shipment
• Develop detailed understanding of end-to-end supply chain (Transportation, Warehouse, Supply Chain, Planning, etc.)
• Demonstrates ability to identify and resolve issues affecting overall service to the customer and positively influence key performance indicators
• Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately
• Utilize SAP and Business Intelligence (BI) reporting to view inventory and order history respectively for exception-based recommendations on order management
• Develop and maintain relationships with key internal/external partners
• Develop an understanding of customer strategies, business models and requirements
• Perform other job-related duties as assigned.

Account Operations Specialist

• Assist in developing and maintaining all programs and procedures related to food safety and quality.
• Provide leadership and guidance to production plant employees regarding quality control, food safety, sanitation, and facility programs.
• Oversee food safety, quality standards and legality of products manufactured in the facility, support compliance to plant quality and food safety systems, pest control, sanitation, environmental policy, corrective action policy, etc.
• Direct Quality Assurance department and inspection operations on all shifts for received, in-process, and finished product quality and food safety.
• Provide daily supervision of QA Technicians regarding training and development in proper procedures, standards, and handling of employee relations, including establishment of measurable goals and input on performance reviews.
• Train, develop, and mentor QA Technicians regarding food safety, quality, and legality.
• Manage shift planning/scheduling and work assignments for Quality Assurance department positions.
• Direct the inspection of incoming ingredients including random sampling of products, the physical condition of ingredients and packaging, fat and moisture content, and compliance with ingredient specifications.
• Ensure out-of-specification products, materials, and ingredients are put on hold, investigations conducted, disposition determined, and issues resolved.
• Act as technical liaison for Quality Assurance department in the absence of the Quality Assurance Manager: externally with customers and vendors; internally with production, R&D, marketing, and procurement for all quality processes.
• Initiate quality complaint investigations; verify corrective action completion and continued conformance Support facility during inspections, customer audits, and other interactions with regulatory agencies/customers Support facility with required certifications.
• Participate in new product development and commercialization.
• Oversee label and packaging proofing and verification program to ensure correct labels are applied during manufacturing.
• Lead/train and participate in internal audits and mock recalls while ensuring compliance to internal quality policies and applicable local regulations through the audits, observations, process reviews, and development of corrective actions with management.
• Inspect work areas for safety hazards, observe employees safe work habits, and take corrective action as necessary; fill out accident investigation reports and attend safety meetings, as appropriate; communicate and follow up to meet safety goals.
• Participate in training programs as needed (e.g., cGMP, HACCP, Safety).
• Perform other job-related duties as assigned.

Quality Assurance Technician I – 1st Shift

Account Operations Specialist

Quality Assurance Supervisor – 1st Shift