Strategic Customer Support Specialist
FedEx
full-time
Posted on:
Location Type: Hybrid
Location: Porto • Portugal
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About the role
- Advise and support European organization and largest customers in invoicing, cash application, invoice disputes and collections
- Project manage customer specific invoicing solutions
- Manage bad debt risk and grow revenue
- Support stakeholders and customers with complex setups and requirements
- Lead key initiatives across Europe to optimize Customer Experience and Bad Debt
- Play a leading role in our transformation strategy and integration of FedEx and TNT
Requirements
- Analytical Skills
- Numerical Skills
- Presentation Skills
- Interpersonal Skills
- Judgement & Decision Making Skills
- Detailed experience in finance and/or sales and/or customer experience
- Strong project management skills
- Ability to understand company's strategy and business model
- Ability to work across functions and organization hierarchies
- Comfortable with remote team-members and management
- Ability to travel and participate in European wide customer visits and in-house meetings
- Other desired languages: German, French, Italian, Spanish
Benefits
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financesalescustomer experienceproject management
Soft Skills
analytical skillsnumerical skillspresentation skillsinterpersonal skillsjudgement and decision making skills