Strategic Customer Support Specialist
FedEx
full-time
Posted on:
Location Type: Office
Location: Kraków • Poland
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About the role
- Support actively and interact on frequent basis with our most strategic and key customers to provide them with white-glove service in relationship to their invoicing and billing.
- Perform RCA on Invoicing and Billing structural issues and implement corrective actions in order to avoid them.
- Review and validate financial related terms & conditions.
- Provide support to Key strategic customers onboarding to guarantee smooth financial start.
- Support Bad Debt reduction performance.
Requirements
- You are familiarized with analytics and you have a very good level using excel/databases.
- You are familiar with managing projects, identifying dependencies, owners and adhering to deadlines.
- You like to deep dive into technical aspects to identify root cause of incidences and think out of the box to provide solutions.
- You are customer oriented and strive to provide the best customer experience and connect with customers to understand their needs.
Benefits
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analyticsExceldatabasesproject managementroot cause analysisfinancial termsbillinginvoicingcorrective actionsbad debt reduction
Soft Skills
customer orientedproblem solvingcommunicationrelationship managementattention to detailadaptabilitycritical thinkingtime managementcollaborationcustomer experience