support day-to-day operational IT support for Clearway Health, including employee onboarding and offboarding, application access provisioning, and troubleshooting hardware, software, and access issues
co-owns the execution and consistency of service desk workflows and provides Tier 1 support for internal systems and approved external client-facing applications routed through Customer Success and internal workflows
ensuring reliable service delivery, strong employee experience, and efficient use of engineering resources
Execute end-to-end employee onboarding, including account provisioning, device preparation, application access, and coordination with hiring managers
Perform secure and timely employee offboarding, including access revocation, device recovery, and asset tracking
Fulfill and manage application access requests using standardized provisioning workflows and approval processes
Provide Tier 1 troubleshooting for hardware, software, and access issues across laptops, mobile devices, and enterprise applications
Serve as first-line support for approved external client-facing applications routed through Customer Success
Escalate complex technical issues to IT, engineering or infrastructure teams and coordinate resolution
Maintain accurate documentation for onboarding/offboarding procedures, troubleshooting runbooks, and knowledge base articles
Track and manage IT assets, inventory, and service desk tickets within the ticketing platform
Communicate clearly with end users and stakeholders regarding ticket status, timelines, and resolutions
Identify opportunities to improve service desk processes, automation, and operational efficiency

Requirements

Bachelor's degree in information technology, Information Systems, or a related technology field (or equivalent practical work experience)
1–3 years of experience in an IT support or service desk environment
Basic experience supporting employee onboarding and offboarding processes
Familiarity with Microsoft 365 and common enterprise productivity tools
Experience troubleshooting Windows and/or macOS hardware and software issues
Basic understanding of user account management and application access provisioning
Strong customer service, communication, and organizational skills
Ability to manage multiple requests and prioritize work in a ticket-driven environment
CompTIA A+ certification preferred
CompTIA Network+ certification preferred
Microsoft entry-level or associate certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, or similar) preferred
Other relevant entry-level technical certifications related to IT support or service desk operations preferred

Benefits

a wide range of benefits, perks and wellness programs
continuous learning opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportservice desk workflowstroubleshootingemployee onboardingemployee offboardingapplication access provisioninguser account managementWindows troubleshootingmacOS troubleshootingticket management

Soft Skills

customer servicecommunicationorganizational skillsprioritizationproblem-solvingcollaborationdocumentationprocess improvementautomationefficiency

Certifications

Bachelor's degree in information technologyCompTIA A+CompTIA Network+Microsoft 365 FundamentalsAzure Fundamentals