Lead System Operations Specialist – 3rd Shift
Federal Reserve Board
full-time
Posted on:
Location Type: Hybrid
Location: Minnesota • New York • United States
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Job Level
About the role
- Ensures the 24x7 operation and administration of distributed payments systems supporting the high-value, high-availability Fedwire businesses.
- Ensures Wholesale Services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users.
- Coaches and reviews the work of others.
- Addresses more complex problems and manages projects.
- Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.
- Provides real-time support for Check/ACH processing.
- Performs application health/monitoring for core processing platforms and satellite/subsystems.
- Supports operations/production issues and incident management.
- Responds to issues or problems that arise in day-to-day operations and serves as first line of escalation.
- Directs and coordinates daily workflow, customer requests, and team responses to operational incidents and service disruptions in a leadership role.
- Oversees team functions and provides appropriate escalation and communication to Management.
- Documents production issues and resolutions for future reference.
- Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.
- Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.
Requirements
- Bachelor's Degree or 4 years equivalent experience preferred
- Eight or more years of relevant experience preferred
Benefits
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401K match, and a fully funded pension plan
- Paid vacation and holidays
- Flexible work environment
- Generously subsidized public transportation
- Education Assistance Program
- Professional development programs, training and conferences
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application health monitoringtransaction processingincident managementdefect managementprocess improvementsreal-time supportproject managementdata analysiscustomer serviceworkflow coordination
Soft Skills
coachingleadershipproblem-solvingcommunicationteam managementcustomer focusanalytical thinkingescalation managementcollaborationorganizational skills
Certifications
Bachelor's Degree