Feathr

Account Management Manager

Feathr

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 per year

About the role

  • Lead and mentor a team of Account Managers, overseeing a portfolio of strategic nonprofit accounts, and ensuring excellence in account management practices
  • Set strategic direction for account management initiatives, develop and implement comprehensive account plans, and drive efforts to achieve revenue targets and customer satisfaction goals
  • Collaborate cross-functionally with Product, Marketing, Support, and Services teams to align customer needs with Feathr’s product roadmap and service offerings
  • Act as the primary escalation point for key customer issues, leveraging your expertise to resolve challenges and maintain high levels of client satisfaction
  • Analyze customer usage data, account history, and market trends to provide actionable insights and recommendations to improve client outcomes
  • Continuously monitor and report on key performance metrics, including revenue forecasts, renewal rates, and customer satisfaction scores, to inform strategic decision-making

Requirements

  • 4+ years in B2B SaaS account management, customer success, or equivalent experience
  • 2+ years of experience management of SaaS teams responsible for driving revenue outcomes tied to retention and growth
  • Track record of high achievement in previous positions
  • Demonstrated ability to learn and apply new information, skills, or techniques
  • Demonstrated ability to coach, mentor, and train team members
Benefits
  • Health, dental, vision, Summr and Wintr breaks, paid vacation and sick time
  • Professional development budget, office food, social events
  • 99% health insurance
  • Flexible work schedule
  • Sick time for when you need to take care of your physical or mental health
  • Vacation time
  • Extended Summr + Wintr Breaks
  • Parental leave
  • Wellness reimbursement credit
  • Home office stipend
  • Team hangouts and events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSaccount managementcustomer successdata analysisrevenue forecastingperformance metricsstrategic planningaccount planningcustomer satisfaction measurementmarket trend analysis
Soft Skills
leadershipmentoringcoachingcommunicationcollaborationproblem-solvingstrategic thinkingadaptabilitytrainingcustomer relationship management