Client Success Manager
FE fundinfo
contract
Posted on:
Location Type: Hybrid
Location: Belval • Luxembourg
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About the role
- Accompanying clients as they transition from new prospects to confident and active users of our products.
- Building strong, long-term relationships focused on loyalty, satisfaction and measurable outcomes.
- Proactively identifying potential issues and recommending innovative solutions to help clients succeed.
- Staying up to date with our products and each client’s business needs to provide relevant, value‑added insights.
- Monitoring client usage and engagement to ensure they get maximum benefit from our services.
- Collaborating with internal teams to align client needs with our product and service development strategy.
Requirements
- You must have proven customer success experience within the finance or financial services industry.
- Experience using Salesforce
- You will have excellent presentation and communication skills.
- You should have strong influencing, negotiation and persuasion abilities.
- You will be confident in building trusted, long‑lasting relationships.
- You must be adept at managing multiple priorities with diligence and attention to detail.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successpresentation skillscommunication skillsinfluencing skillsnegotiation skillspersuasion skillsrelationship buildingattention to detaildiligencemulti-priority management