FCamara Consulting & Training

Sales

• Work in partnership with one of Brazil's largest construction and real estate development companies
• Develop software using the Salesforce platform
• Collaborate with teams to deliver efficient functionality
• Create and maintain integrations with other platforms using REST/SOAP APIs
• Automate processes using tools such as Process Builder, Flows, and Apex Triggers

Salesforce Developer

Support Engineer

• Prestar suporte remoto de alta resolutividade por meio de chat, telefone e portal ServiceNow.
• Atuar no atendimento de usuários corporativos, centros de distribuição, lojas e equipes em home office.
• Garantir elevado índice de resolução no primeiro contato (First Call Resolution), proporcionando uma excelente experiência ao usuário.
• Diagnosticar e solucionar incidentes de alta complexidade relacionados a sistemas corporativos e aplicações críticas.
• Atuar na resolução de problemas envolvendo frentes de caixa (PDV), faturamento, expedição, inventário logístico e demais sistemas de negócio.
• Realizar análises técnicas aprofundadas para identificar falhas sistêmicas e restaurar rapidamente os serviços.
• Diagnosticar problemas relacionados à infraestrutura de redes, incluindo ambientes LAN, WLAN, WAN, SD-WAN e VPN.
• Atuar em conjunto com equipes especializadas para tratamento de incidentes que envolvam infraestrutura e telecomunicações.
• Executar análises de conectividade e validar integrações entre sistemas e dispositivos.
• Desenvolver scripts e rotinas de automação para otimizar atividades recorrentes da operação.
• Identificar oportunidades de melhoria nos processos de suporte e propor soluções que aumentem a eficiência operacional.
• Apoiar iniciativas de padronização e automação do atendimento.
• Produzir, revisar e manter atualizados artigos técnicos na Base de Conhecimento.
• Documentar procedimentos, soluções de contorno e boas práticas para compartilhamento entre as equipes.
• Disseminar conhecimento técnico e apoiar a capacitação dos demais analistas.
• Realizar análises de causa raiz (Root Cause Analysis) para incidentes recorrentes.
• Contribuir para a eliminação definitiva de falhas, reduzindo reincidências e aumentando a estabilidade do ambiente.
• Acompanhar indicadores de performance e qualidade do suporte, propondo ações corretivas quando necessário.

Analista de Suporte Sênior – N1/N2, Resolutivo Noturno

Backend Engineer

• Work on the development and evolution of .NET applications
• Design and implement event-driven solutions using Kafka
• Work with event tagging and observability
• Participate in system architecture discussions and decisions
• Support the team with technical questions and development best practices
• Monitor and ensure the quality of technical deliverables
• Create DSA entries and follow up on technical requests
• Collaborate with teams such as SRE, Cyber Security, and Infrastructure
• Oversee environment configuration and deployments
• Work with pipelines and release workflows in AKS (Azure Kubernetes Service)
• Participate in planning future enhancements and the technical roadmap

Tech Lead, .NET

Manager

• Conduct periodic follow-ups with allocated professionals, supporting their technical development and adaptation to clients.
• Serve as the primary point of contact for technical matters related to professionals' journey.
• Identify technical challenges, risks, and development opportunities.
• Support professionals' integration into clients' environments, understanding stacks, processes, and development standards.
• Participate in technical interviews and support the selection process when needed.
• Contribute to the technical onboarding of professionals.
• Monitor technical progress during assignments, provide guidance, and connect professionals with FCamara's technical communities.
• Support technical development plans in collaboration with leadership and Business Partners.
• Maintain close relationships with allocated professionals and clients' technical leadership.
• Act as a facilitator in resolving technical and adaptation challenges.
• Share insights on risks, opportunities, and needs identified during follow-ups.
• Record follow-ups conducted and keep information up to date.
• Monitor metrics related to professionals' technical journey and experience.
• Partner with Talent Acquisition, Business Partners, and technical leadership to ensure an integrated experience.

Tech Delivery Manager

Full-stack Engineer

• Supervise the daily activities of the senior Service Desk analyst team;
• Ensure proper distribution of support queues (chat and portal), guaranteeing compliance with established SLAs;
• Monitor the team's operational metrics, driving actions for continuous performance improvement;
• Prepare and consolidate daily volume reports, weekly performance reports and a monthly governance report for presentation to IT management;
• Conduct quality monitoring and audits of support interactions, tracking indicators such as Average Response Time (ART) and CSAT;
• Serve as the technical reference for the operation, supporting the team in resolving more complex incidents and inquiries;
• Act as the escalation point for critical incidents (P1 and P2), ensuring swift and effective remediation;
• Validate the handoff of tickets to internal infrastructure teams and Field Services partners, ensuring requests are routed correctly;
• Identify opportunities to improve operational processes, proposing actions to increase efficiency and service quality.

Supervisor – Technical Lead, Service Desk

• Develop and maintain backend applications
• Design, implement, and maintain RESTful APIs
• Work with microservices architectures
• Implement and manage containerized environments using Kubernetes
• Integrate and manage messaging systems
• Ensure code quality through unit tests and code reviews
• Collaborate with cross-functional teams to define, design, and launch new features
• Monitor and improve the performance of systems and services

Fullstack Developer (Mid-level)

• Design cloud-based software architectures;
• Familiarity with the technologies used by the team;
• Ability to estimate effort and set implementation deadlines;
• Ability to work under deadline pressure;
• Troubleshoot and resolve issues that arise during projects;
• Ability to manage conflicts and expectations;
• Proactive approach.

Backend .NET Developer – Mid-Level

• Desenvolvimento de aplicações Back End Magento2 com PHP orientado objeto;
• Manutenção e Implementação de melhorias de sistemas para correção de falhas/erros;
• Atuar como parte da equipe ágil;
• Otimizar a aplicação para melhor velocidade e escalabilidade;
• Criar código e bibliotecas reutilizáveis para uso futuro;
• Colaborar com outros membros da equipe, Engenheiros, PO, QA, Designers, Scrum Master e Tech Leader para resolver os desafios existentes;

Desenvolvedor Backend Sênior – Magento

Machine Learning Engineer

• Study and transform data science projects into efficient machine learning models
• Develop and improve model pipelines (development, deployment, and monitoring)
• Research and implement machine learning algorithms and tools
• Assist with and continuously improve existing notebooks/code and workflows handling large volumes of real-world data to enhance their performance
• Contribute to and validate research and selection of appropriate data for models, as well as the best methods for data representation
• Research and develop the design, development, testing, and deployment of optimization algorithms, deep learning, and robotics/AI
• Develop and validate control and monitoring of algorithms and models in production
• Conduct and validate studies and analyses to understand various aspects of data science. Knowledge of Docker.

Senior Machine Learning Engineer

Frontend Engineer

• Melhorar a experiencia de aplicações com milhões de usuários
• Desenvolvimento de páginas e componentes visuais responsivos
• Integrações com API RESTful
• Avaliar pull request do time

Desenvolvedor Front End – Senior

• Lead SAP MM implementation and version migration projects, ensuring operational continuity
• Gather requirements, analyze processes, and design solutions aligned with business needs
• Configure and parameterize the SAP MM (Materials Management) module, including procurement, inventory management, and stock control
• Support integration of the MM module with other SAP modules (FI, SD, PP, WM)
• Prepare functional and technical documentation, including specifications for enhancements and customizations
• Deliver training sessions and workshops for key users and project teams
• Act as a technical reference, providing support and guidance for incidents and continuous improvements
• Ensure compliance with internal policies and IT governance best practices

Senior SAP MM Consultant – Fluent English

• Provide high-resolution remote support via chat, phone and the ServiceNow portal.
• Support corporate users, distribution centers, stores and remote/home office teams.
• Ensure a high First Call Resolution rate, delivering an excellent user experience.
• Diagnose and resolve high-complexity incidents related to corporate systems and critical applications.
• Work on problem resolution involving POS/front-of-store systems, billing, shipping/dispatch, logistics inventory and other business systems.
• Perform in-depth technical analyses to identify systemic failures and rapidly restore services.
• Diagnose issues related to network infrastructure, including LAN, WLAN, WAN, SD-WAN and VPN environments.
• Collaborate with specialized teams to handle incidents involving infrastructure and telecommunications.
• Perform connectivity analyses and validate integrations between systems and devices.
• Develop scripts and automation routines to optimize recurring operational tasks.
• Identify opportunities to improve support processes and propose solutions that increase operational efficiency.
• Support standardization and automation initiatives for support operations.
• Create, review and maintain technical articles in the Knowledge Base.
• Document procedures, workarounds and best practices for sharing across teams.
• Share technical knowledge and support the training of other analysts.
• Conduct Root Cause Analyses for recurring incidents.
• Contribute to the permanent elimination of failures, reducing recurrence and increasing environment stability.
• Monitor support performance and quality indicators, proposing corrective actions when necessary.

Senior Support Analyst – L1/L2

• Provide high-resolution remote support via chat, phone and the ServiceNow portal.
• Serve corporate users, distribution centers, retail stores and remote/home-office teams.
• Ensure a high First Call Resolution rate, delivering an excellent user experience.
• Diagnose and resolve high-complexity incidents related to corporate systems and critical applications.
• Troubleshoot issues involving point-of-sale (POS) systems, billing, dispatch/shipping, logistics inventory and other business systems.
• Perform in-depth technical analyses to identify systemic failures and restore services quickly.
• Diagnose infrastructure and network issues across LAN, WLAN, WAN, SD-WAN and VPN environments.
• Collaborate with specialized teams to handle incidents involving infrastructure and telecommunications.
• Conduct connectivity analyses and validate integrations between systems and devices.
• Develop scripts and automation routines to optimize recurring operational tasks.
• Identify opportunities to improve support processes and propose solutions that increase operational efficiency.
• Create, review and maintain technical articles in the Knowledge Base.
• Document procedures, workarounds and best practices for sharing across teams.
• Share technical knowledge and support the training and development of other analysts.
• Perform Root Cause Analysis (RCA) for recurring incidents.
• Contribute to permanent elimination of faults, reducing recurrence and improving environment stability.
• Monitor support performance and quality indicators, proposing corrective actions when necessary.

Senior Support Analyst, L1/L2 – Resolution-focused

QA Engineer

• Frontend (mobile) automation using Appium and Java.
• Backend (API) automation using Karate.
• Perform non-functional tests (performance/load) using JMeter or K6.
• Integrate automated tests into the CI/CD pipeline.
• Map test scenarios, log defects, and collaborate with the Agile team.

Mid-level QA Analyst

• Develop and maintain scalable, resilient RESTful APIs using Ruby on Rails
• Participate in the full development cycle: architecture, implementation, automated testing, deployment and production monitoring
• Work on evolving the core (monolith) as well as on microservices initiatives and integrations with partners (e.g., ERPs, payment gateways, external platforms)
• Ensure technical quality through Code Reviews, engineering best practices (Clean Code, SOLID) and team standards
• Monitor and optimize performance: APM, resource tuning, query analysis and improvement
• Work in cross-functional squads in an agile model (Scrum/Kanban), with close collaboration between engineering and product
• Move across contexts when needed with teams and flows in TypeScript and mobile, maintaining a systemic view