Operations

• Write and send 2-3 marketing emails/month
• Execute daily SMS outreach to warm leads using Metabase, Customer.io, Front, and Zapier workflows
• Manage inbound replies, respond to patients, and escalate issues appropriately
• Track performance (responses, conversions, opt-outs) and maintain data hygiene
• Collaborate with Growth, Ops, Marketing, and Support to improve lifecycle flows
• Support iterative testing of cadence, copy, and follow-up strategies

Lifecycle Operations Associate

People Operations

• Serve as a first point of contact for employee questions related to benefits, policies, and general People topics, across NYC, SF & Remote locations
• Support culture and engagement initiatives, including events, recognition programs, and internal communications
• Help ensure a positive, well-organized employee experience at every touchpoint
• Own day-to-day People Operations administration: payroll, benefits enrollment, leave tracking, and HRIS data integrity
• Identify gaps or inefficiencies in existing people processes and help design simple, scalable solutions
• Build and maintain documentation, playbooks, and internal FAQs that support consistency as the team grows
• Coordinate and continuously improve the new hire onboarding experience, from offer acceptance through first 90 days
• Manage offboarding processes, including exit logistics, documentation, and knowledge transfer
• Partner closely with managers and leaders to support performance processes, org changes, and team needs
• Support compliance with employment laws and regulations across the states
• Help prepare reports and track People Ops metrics (headcount, time-to-hire, etc.)

People Operations Specialist

Full-stack Engineer

• Building features end-to-end: All engineers lead projects and take ownership of their delivery and impact.
• Contributing to the underlying platform: We all pitch in to keep the platform stable and the developer experience smooth.
• Supporting engineering teammates: We have lively engineering Slack channels and huddles where we run ideas by each other and problem-solve together.
• Teaming up with product & design: Every project is a team effort between engineering, product and design, and everyone involved pushes for the best outcome.
• Maintaining a high standard: We have a culture of doing things thoughtfully and doing them right, which comes with a commitment to uphold team best practices.
• Making the product your baby: We jump in to prototype our new feature ideas, remove developer pain points and fix nagging UI blemishes — all because we care about making things great!

Fay

Lifecycle Operations Associate

People Operations Specialist

Software Engineer