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Fay

Lifecycle Operations Associate

Fay

Lifecycle Operations Associate managing outbound outreach and lifecycle engagement for a health tech company. Focused on operational excellence and patient engagement in a remote setting.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in lifecycle operations and growth strategies, with a strong focus on data management and performance tracking. Proficient in utilizing tools for marketing outreach and automation to enhance communication with diverse audiences.

Highest-signal resume keywords
Lifecycle OperationsCRM ManagementData HygieneWritten CommunicationNo-Code Automation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Lifecycle OperationsCRMData ManagementPerformance TrackingEmail MarketingSMS OutreachCopywritingData AnalysisOperational Process ManagementAudience Strategy
Soft Skills
Attention to DetailCollaborationStrategic ThinkingProblem SolvingCommunication
Tools & Technologies
MetabaseCustomer.ioFrontZapierGoogle SheetsExcel
Industry Keywords
Healthcare ExperienceGrowth OperationsLifecycle Experience

About the role

Key responsibilities & impact
  • Write and send 2-3 marketing emails/month
  • Execute daily SMS outreach to warm leads using Metabase, Customer.io, Front, and Zapier workflows
  • Manage inbound replies, respond to patients, and escalate issues appropriately
  • Track performance (responses, conversions, opt-outs) and maintain data hygiene
  • Collaborate with Growth, Ops, Marketing, and Support to improve lifecycle flows
  • Support iterative testing of cadence, copy, and follow-up strategies

Requirements

What you’ll need
  • 1–3 years in lifecycle operations, growth ops, CRM, or similar roles
  • Hands-on experience with tools like Front, Google Sheets/Excel, Zapier, Customer.io, or no-code automation
  • Strong written communication and attention to detail
  • Comfortable owning operational processes end-to-end
  • Able to strategize, market and speak to multiple audiences — from doctors to leads to employees of partner companies
  • Healthcare or lifecycle experience is a plus

Benefits

Comp & perks
  • Competitive salary
  • Remote-friendly culture