Key Account Manager I
Favor Delivery
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Tech Stack
About the role
- Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience
- Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization
- Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners
- Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners
- Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor
- Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services
- Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations
- Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team
- Consistently achieve monthly, quarterly, and yearly goals
- Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants
- Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers
Requirements
- A related degree or comparable formal training, certification, or work experience
- 3+ years of experience in Sales or Account Management
- Proven experience growing partnerships with enterprise level accounts incrementally over time
- Excellent analytical and critical thinking skills
- Understands how to own a book of business, and drive it towards success
- Expert written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally)
- Experience owning and executing projects from ideation to completion
- Time management and organizational skills with the ability to manage competing priorities and meet deadlines
- Proficient in G-suite and Salesforce (or similar CRM)
Benefits
- premium health, vision, dental, and life insurance
- 401(k) options
- unlimited PTO for salaried employees
- ample vacation time for all team members
- learning and development through Intern(al)ships and Learning Labs
- community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesAccount ManagementAnalytical skillsCritical thinkingProject managementNegotiationCustomer retentionMarket analysisStrategic planningData utilization
Soft Skills
Communication skillsTime managementOrganizational skillsProblem-solvingInterpersonal skillsStrategic prioritizationCollaborationAdaptabilityCustomer serviceRelationship building
Certifications
Related degreeFormal trainingSales certificationAccount management certificationProject management certificationNegotiation certificationData analysis certificationCustomer service certificationMarketing certificationBusiness development certification