Fathom Digital Manufacturing

QA Engineer

• Serve as the quality lead for assigned customer accounts or projects, ensuring expectations are met or exceeded.
• Investigate customer complaints, nonconformances, and RMAs; lead root cause analysis and implement corrective and preventive actions (CAPAs) using 8D, 5-Why, and other problem-solving tools.
• Author and maintain control plans, inspection plans, and other quality documentation to ensure proper inspection flow and compliance with customer specifications.
• Collaborate with Production, Engineering, and Quality Technicians to support launch readiness, inspection feasibility, and production quality planning.
• Support internal and external audits by preparing documentation, leading responses, and closing findings in a timely manner.
• Manage tool calibration log.
• Support employee training.
• Assist in training operators or technicians on quality procedures, standards, and expectations.
• Review and approve incoming specifications, change notices, and drawing revisions; ensure that quality documentation remains current and accurate.
• Create and submit First Article Inspection (FAI) packages, Certificates of Conformance (CofCs), and other customer-specific deliverables.
• Participate in the continual improvement of processes, metrics, and systems using data-driven approaches.
• Act as a liaison for customer visits, audits, or part reviews as needed.
• Support gage R&R studies, process capability analysis, and quality system KPIs as assigned.

Quality Engineer

Procurement

• Own growth, utilization, and commercial performance for the Outsourcing Business Unit
• Drive demand, shape partner mix, and accelerate deal velocity
• Ensure outsourced programs meet standards for margin, quality, and customer experience
• Build and maintain a strong, velocity-driven pipeline for outsourced manufacturing programs
• Win new logos and expand existing accounts where outsourcing accelerates speed, scale, or cost advantage
• Own pricing strategy, deal mix, and margin performance across the Outsourcing BU
• Collaborate closely with sourcing and operations to align demand with the right partners
• Maintain accountability for quality, delivery, and responsiveness across outsourced programs

Commercial Sales Leader – Outsourcing

Business Development Rep

• This role is a quota-carrying, full-cycle sales position focused exclusively on selling injection mold tooling through our Outsourcing Services.
• The BDR will be responsible for prospecting, qualifying, quoting coordination, and closing injection mold tooling opportunities.
• The BDR is expected to prospect aggressively, uncover tooling demand, and independently close tooling sales, while coordinating closely with the assigned AM to ensure account alignment.
• The primary business objective is clear and measurable: close 200+ new injection mold tools in 2026.
• Core Responsibilities: Full-Cycle Sales Ownership; Prospect, qualify, and close injection mold tooling opportunities through our Outsourcing Services.
• Own injection mold tooling deals from first outreach through PO receipt.
• Manage pricing discussions, objections, and commercial alignment for tooling programs.
• Coordinate with Applications Engineering and operations to ensure fast, accurate tooling quotes.
• Prospect deeply into existing accounts to identify tooling opportunities tied to: New product introductions; Part redesigns or consolidation efforts; Supplier transitions or cost-reduction initiatives.
• Maintain clear communication with leadership on pipeline, deal status, and closed tooling orders.
• Re-engage dormant or low-activity customers with targeted tooling-focused outreach.
• Position ICOMold as the preferred tooling partner for customers currently sourcing molds through fragmented or offshore suppliers.
• Maintain a high-velocity tooling pipeline sufficient to support 200+ closed tools annually.
• Track and manage deals in CRM from opportunity creation through close.
• Drive consistent outbound activity across phone, email, and LinkedIn.
• Maintain accurate forecasting and deal hygiene.
• Analyze win/loss trends to refine outreach, qualification, and pricing conversations.
• Improve conversion rates from opportunity → quote → closed tool.
• Continuously optimize personal activity and account targeting strategy.

Quality Engineer

Commercial Sales Leader – Outsourcing

Business Development Representative – IM Tooling Outsourcing