Fastr

Project Coordinator – Services Operations

Fastr

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Junior

About the role

  • You'll be the operational backbone that keeps our project and ticket workflows running smoothly
  • Working closely with our Project Managers to coordinate estimates, scheduling, documentation, and client communications
  • Supports CS and PS leadership in a variety of areas including supporting the Chief Customer Officer with operational reporting, timesheet management and assessment, CRM data hygiene management, and other operational task
  • Monitor incoming customer tickets and project requests across multiple clients
  • Extract key information from tickets and format them according to our Slack workflow templates
  • Coordinate with Technical Leads to obtain effort estimates for customer work
  • Facilitate back-and-forth between PMs and Technical Leads to refine estimates
  • Track estimate status and ensure timely turnaround
  • Schedule client and internal team meetings across time zones
  • Attend meetings and capture clear, organized notes
  • Maintain and update client Confluence pages with current project information
  • Ensure project documentation stays accurate and accessible
  • Help manage workflows in Asana, Zendesk, and Everhour
  • Prepare weekly and monthly operational reports tracking key metrics
  • Monitor daily timesheet submissions in Everhour, following up with team members on missing or incomplete entries
  • Ensure accuracy and completeness of client records in Hubspot CRM

Requirements

  • 1-3 years of professional experience in a business environment
  • Bachelor's degree or equivalent experience
  • Exceptional organizational skills and attention to detail
  • Strong written and verbal communication in English
  • Comfortable working with multiple tools and systems (we use Slack, Asana, Confluence, Zendesk, Everhour, MS Office)
  • Self-directed and able to manage multiple tasks without close supervision
  • Reliable internet connection and home office setup for remote work
  • Ability to overlap with Eastern Time, North American-based team
Benefits
  • Flexible remote work arrangement
  • Direct mentorship from experienced Project Managers and Professional Services leads
  • Opportunity to shape the role as our automation plans evolve
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational reportingtimesheet managementCRM data hygiene managementproject documentationworkflow management
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationself-directed
Certifications
Bachelor's degree