Project Coordinator – Services Operations
Fastr
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Junior
About the role
- You'll be the operational backbone that keeps our project and ticket workflows running smoothly
- Working closely with our Project Managers to coordinate estimates, scheduling, documentation, and client communications
- Supports CS and PS leadership in a variety of areas including supporting the Chief Customer Officer with operational reporting, timesheet management and assessment, CRM data hygiene management, and other operational task
- Monitor incoming customer tickets and project requests across multiple clients
- Extract key information from tickets and format them according to our Slack workflow templates
- Coordinate with Technical Leads to obtain effort estimates for customer work
- Facilitate back-and-forth between PMs and Technical Leads to refine estimates
- Track estimate status and ensure timely turnaround
- Schedule client and internal team meetings across time zones
- Attend meetings and capture clear, organized notes
- Maintain and update client Confluence pages with current project information
- Ensure project documentation stays accurate and accessible
- Help manage workflows in Asana, Zendesk, and Everhour
- Prepare weekly and monthly operational reports tracking key metrics
- Monitor daily timesheet submissions in Everhour, following up with team members on missing or incomplete entries
- Ensure accuracy and completeness of client records in Hubspot CRM
Requirements
- 1-3 years of professional experience in a business environment
- Bachelor's degree or equivalent experience
- Exceptional organizational skills and attention to detail
- Strong written and verbal communication in English
- Comfortable working with multiple tools and systems (we use Slack, Asana, Confluence, Zendesk, Everhour, MS Office)
- Self-directed and able to manage multiple tasks without close supervision
- Reliable internet connection and home office setup for remote work
- Ability to overlap with Eastern Time, North American-based team
Benefits
- Flexible remote work arrangement
- Direct mentorship from experienced Project Managers and Professional Services leads
- Opportunity to shape the role as our automation plans evolve
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational reportingtimesheet managementCRM data hygiene managementproject documentationworkflow management
Soft skills
organizational skillsattention to detailwritten communicationverbal communicationself-directed
Certifications
Bachelor's degree