Fastr

Project Manager

• You'll be the operational backbone that keeps our project and ticket workflows running smoothly
• Working closely with our Project Managers to coordinate estimates, scheduling, documentation, and client communications
• Supports CS and PS leadership in a variety of areas including supporting the Chief Customer Officer with operational reporting, timesheet management and assessment, CRM data hygiene management, and other operational task
• Monitor incoming customer tickets and project requests across multiple clients
• Extract key information from tickets and format them according to our Slack workflow templates
• Coordinate with Technical Leads to obtain effort estimates for customer work
• Facilitate back-and-forth between PMs and Technical Leads to refine estimates
• Track estimate status and ensure timely turnaround
• Schedule client and internal team meetings across time zones
• Attend meetings and capture clear, organized notes
• Maintain and update client Confluence pages with current project information
• Ensure project documentation stays accurate and accessible
• Help manage workflows in Asana, Zendesk, and Everhour
• Prepare weekly and monthly operational reports tracking key metrics
• Monitor daily timesheet submissions in Everhour, following up with team members on missing or incomplete entries
• Ensure accuracy and completeness of client records in Hubspot CRM

Project Coordinator – Services Operations

Content Marketing Manager

• Write and publish a wide range of content assets including blogs, ebooks, case studies, webpages, whitepapers, videos, and social posts
• Maintain and manage content calendars aligned with marketing campaigns and product launches
• Ensure consistent brand voice, tone, and messaging across all content and channels
• Collaborate with subject matter experts (SMEs) to translate technical or complex concepts into engaging and easy-to-understand content
• Optimize content for SEO and discoverability across search engines and digital platforms
• Create and/or edit video content and design visual assets to support content distribution
• Analyse content performance using tools like Google Analytics, HubSpot, or similar platforms, and refine strategies accordingly
• Manage content distribution through email newsletters, social media, and partner channels
• Conduct regular content audits to identify gaps, refresh outdated materials, and ensure alignment with business goals
• Coordinate with internal teams (product, design, sales) to support integrated marketing campaigns
• Support internal communications by creating FAQs, knowledge base articles, and team collateral

Project Coordinator – Services Operations

Content Specialist