Fastr

Solutions Engineer

• Architect and implement scalable customer solutions on Fastr Frontend, leveraging HTML, CSS, JavaScript, and AI-assisted workflows.
• Take an AI-first approach to problem-solving - designing solutions and using AI tools to accelerate development, data analysis, and experimentation.
• Partner with customers to understand complex business and technical requirements, translating them into performant, maintainable implementations.
• Support and advise customers on analytics, experimentation, and A/B testing strategies using Fastr’s upcoming analytics-focused platform.
• Analyze customer data, site performance, and experiment results to surface actionable insights and strategic recommendations.
• Serve as a trusted technical advisor in customer-facing conversations, confidently speaking to architecture, data, experimentation, and performance.
• Conduct technical investigations, troubleshoot platform issues, and collaborate with internal product and engineering teams to drive resolution.
• Review and optimize customer implementations for Core Web Vitals, SEO impact, and front-end performance.
• Contribute to internal best practices, documentation, and solution patterns as the Solutions Engineering function continues to mature.
• Mentor junior team members and help elevate the overall technical and consultative bar of the SE team.

Senior Solutions Engineer

Project Manager

• You'll be the operational backbone that keeps our project and ticket workflows running smoothly
• Working closely with our Project Managers to coordinate estimates, scheduling, documentation, and client communications
• Supports CS and PS leadership in a variety of areas including supporting the Chief Customer Officer with operational reporting, timesheet management and assessment, CRM data hygiene management, and other operational task
• Monitor incoming customer tickets and project requests across multiple clients
• Extract key information from tickets and format them according to our Slack workflow templates
• Coordinate with Technical Leads to obtain effort estimates for customer work
• Facilitate back-and-forth between PMs and Technical Leads to refine estimates
• Track estimate status and ensure timely turnaround
• Schedule client and internal team meetings across time zones
• Attend meetings and capture clear, organized notes
• Maintain and update client Confluence pages with current project information
• Ensure project documentation stays accurate and accessible
• Help manage workflows in Asana, Zendesk, and Everhour
• Prepare weekly and monthly operational reports tracking key metrics
• Monitor daily timesheet submissions in Everhour, following up with team members on missing or incomplete entries
• Ensure accuracy and completeness of client records in Hubspot CRM

Senior Solutions Engineer

Project Coordinator – Services Operations