Fashion Nova

Associate

• Process returned merchandise using warehouse management systems and RF scanners.
• Inspect returned products for damage, defects, wear, and resale eligibility.
• Review return information and customer service notes to ensure accurate processing.
• Enter return reasons and accurately classify merchandise based on company guidelines.
• Process Return to Sender (RTS) merchandise and other return-related transactions.
• Identify and report damaged, defective, or non-sellable merchandise.
• Maintain inventory accuracy by properly scanning, labeling, and routing returned products.
• Meet daily productivity, quality, and accuracy expectations.
• Maintain clean, organized, and safe work areas while supporting 5S initiatives.
• Follow all company safety policies, warehouse procedures, and operational guidelines.
• Maintain confidentiality when handling customer and order information.
• Work collaboratively with supervisors and team members to achieve daily operational goals.
• Assist with additional warehouse duties as assigned.
• Work flexible schedules, including weekends, holidays, and overtime, based on business needs.

Returns Associate