FarOutScout.com

Customer Support Representative

FarOutScout.com

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $900 - $1,500 per month

About the role

  • Manage inbound customer calls and provide prompt, accurate assistance.
  • Use provided scripts to guide customers through troubleshooting or inquiries, ensuring efficient resolution of issues.
  • Build positive relationships with customers through exceptional service and clear communication.
  • Ensure response times within 10 seconds, maintaining a high level of professionalism and urgency.
  • Document customer interactions accurately and maintain up-to-date records in relevant systems.
  • Collaborate effectively with team members to meet individual and team performance goals.

Requirements

  • Education: College educated preferably.
  • Experience: Minimum 3 years of customer service experience, preferably in a fast-paced or tech-driven environment.
  • Communication Skills: Strong verbal and written communication skills in English, with a professional and neutral accent.
  • Problem-Solving: Exceptional listening skills, empathy, and the ability to resolve customer issues calmly and effectively.
  • Work Ethic: Ability to handle multiple tasks simultaneously while maintaining a high standard of work.
  • Work Environment: Must have a quiet, noise-free workspace suitable for taking calls.
  • Additional Requirements: Availability to work on a rotating schedule, including shifts from 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM Eastern and occasional weekends.
  • Availability to start work ASAP (>1 week)
  • Ability to remain positive and professional, even in challenging customer situations.
Benefits
  • Work Remotely: Enjoy the flexibility of a fully remote role, allowing for a better work-life balance.
  • 5-Day Work Week: Benefit from two days off each week, ensuring ample rest and recovery.
  • Competitive Salary: $900-$1500/month
  • Professional Growth: Access opportunities for skill development and career advancement in a rapidly growing AI company.
  • Collaborative Team Environment: Be part of a supportive, forward-thinking team where your ideas and contributions are valued.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetroubleshootingdocumentationrecord keeping
Soft Skills
communication skillsproblem-solvinglistening skillsempathywork ethicprofessionalismmultitaskingpositive attitude