Farouk Systems

Systems Engineer

• Provide Level 1 technical support for desktops, laptops, mobile devices, and business applications
• Respond to service desk tickets and troubleshoot hardware, software, and network issues
• Install, configure, and maintain operating systems, applications, and peripherals
• Assist users with password resets, system access, and account management (Active Directory)
• Document issues, resolutions, and processes in the ticketing system
• Support onboarding and offboarding activities (device setup, account provisioning)
• Assist in monitoring security tools such as antivirus, endpoint protection, and SIEM systems
• Support vulnerability scanning and patch management activities
• Help enforce security policies, standards, and procedures
• Identify and report potential security incidents or suspicious activity
• Participate in user access reviews and identity/access management processes
• Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering)
• Support basic network troubleshooting (connectivity, VPN, Wi-Fi)
• Assist with system updates, backups, and routine maintenance tasks
• Monitor system performance and escalate issues as needed

Computer Systems Analyst