Serve as a clinical partner to customers. You'll engage directly with customer teams including Clinical Scientists, Clinical Operations, Data Management, Biostatisticians, Medical Writers, and Project Managers. You will be representing Faro as a knowledgeable and reliable resource throughout the study lifecycle.
Lead and support study data intake. You'll conduct hands-on data intake in the Faro Study Designer, provide customers with clear guidance on clinical application of the platform, and delegate and mentor junior team members on data intake and related clinical tasks.
Own and grow our public study library. You'll manage and continuously expand a high-quality repository of publicly available clinical trial protocols that supports intelligence and benchmarking across the Faro Study Designer as well as other tools and features.
Inform product development. You'll work closely with Engineering, Product Management and Product Experience to surface user feedback, contribute to feature evaluation, and bring clinical expertise to the development of training materials and documentation.
Support customers through the full lifecycle. In partnership with Customer Strategy, you'll support customers from implementation through deployment and ongoing adoption, building strong relationships and ensuring long-term success on the platform.

Requirements

5–7+ years of Clinical Operations experience at a sponsor company in pharmaceutical clinical trials; CRA experience is a plus
A bachelor's degree in a life science, physical science, or statistics discipline
Strong ability to read, interpret, and reflect complex clinical trial protocols across diverse therapeutic areas and study designs; oncology experience is a plus
Familiarity with the full ecosystem of clinical trial technologies: EDC, IRT, CTMS, ePRO, eCOA, eConsent, TMF
Working knowledge of regulatory requirements and frameworks: ICH, GCP, HIPAA, GDPR, and 21 CFR Part 11
Clinical Development and/or Medical writing experience preferred. You communicate complex information clearly and precisely
Strong attention to detail with the ability to triage issues and ensure quality across clinical support processes
Proven ability to work cross-functionally and lead with influence in a collaborative team environment
Willingness to travel up to 25% to customer sites and to our San Diego HQ for team collaboration
Open to candidates based in NC, MA, CT, and NY

Benefits

Competitive compensation and benefits
Generous vacation and parental leave
Flexible working hours
A hybrid workplace with a beautiful San Diego headquarters (gym with classes, spa services, outdoor workspace, and discounted food hall)
The opportunity to apply your clinical expertise to a platform that's meaningfully improving how clinical trials are designed and executed
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Stock Option Plan
Life Insurance (Basic)
Short Term and Long Term Disability
Paid Time Off (Flexible Vacation Policy, Sick & Public Holidays)
Training & Development
Work from Home, Office or Hybrid

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Clinical OperationsClinical trial protocolsData intakeClinical DevelopmentMedical writingOncology experienceAttention to detailCross-functional collaborationRegulatory requirementsClinical trial technologies

Soft Skills

CommunicationMentoringRelationship buildingProblem-solvingInfluenceTeam collaborationGuidanceTriageAdaptabilityCustomer support