Faro Health Inc.

Product Designer

• Design intelligent product experiences
• Create thoughtful interactions that incorporate artificial intelligence in ways that feel natural, transparent, and easy to understand.
• Design experiences for conversational interfaces, document authoring, recommendations, and workflow automation.
• Ensure customers remain in control of important decisions while clearly understanding how recommendations are generated.
• Lead the design process from discovery through delivery.
• Turn ambiguous product ideas into clear, usable solutions.
• Create user flows, wireframes, prototypes, and polished designs that are ready for development.
• Develop interaction patterns that can be reused across multiple products.
• Work closely with Product Managers to understand customer needs and shape product direction.
• Participate in customer interviews, usability testing, and product discovery activities.
• Use customer research, product analytics, and feedback to guide design decisions.
• Design experiences that make sophisticated clinical processes easier to understand and complete.
• Organize large amounts of structured information into interfaces that feel intuitive and approachable.
• Help evolve Faro's design system and interaction patterns.
• Promote consistency, accessibility, and usability across the platform.
• Partner with Engineering to ensure designs are implemented with a high level of quality.
• Partner with Engineering, Product Management, Clinical SMEs, Customer Success, and the Data Science team throughout the product lifecycle.
• Present design decisions with confidence and support them with customer research and usability principles.
• Mentor designers through design critiques and collaborative problem solving.

Senior Product Designer

DevOps Engineer

• Build highly interactive, single-page React apps that can scale with both increased interaction complexity and volume.
• Design, implement, and maintain deployments at scale, infrastructure, reliability, and scalability; then iterate and optimize continual improvements.
• Manage always-available infrastructure, deployment pipelines, and platform tooling to eliminate downtime and improve the manageability of services and systems.
• Collaborate with Software Engineering teams to architect and develop infrastructure and automated deployments for cloud-native SaaS applications.
• Research and integrate new technologies and innovative solutions to continuously enhance platform functionality and performance.
• Partner with peers on product development to define and execute the company’s roadmap and to address critical technical challenges.

Senior DevOps Engineer

Director

• Lead end-to-end implementation of Faro’s platform across customer environments, translating customer requirements into scalable configurations, workflows, and study setups.
• Oversee protocol authoring setup, intake processes, and environment configuration aligned to the Faro solutions in scope for each customer.
• Ensure successful deployment of APIs and service accounts in collaboration with Product and Engineering.
• Define clear transition points from implementation to post go-live adoption teams to ensure continuity of customer experience.
• Oversee environment setup, user access, and coordination with customer IT teams to ensure secure, scalable deployments.
• Act as the primary liaison between Faro DevOps and customer IT teams to scope, coordinate, and deliver all system integration work.
• Oversee generation, validation, and operational use of structured study design data and standardized outputs (such as USDM) within customer workflows and downstream systems.
• Design and maintain structured prompt libraries that govern how newly uploaded customer documents are parsed, classified, and integrated into the knowledge graph.
• Deliver and oversee tailored solutions including scripts, workflow adaptations, and reporting configurations required for successful deployment and adoption.
• Use a consultative approach to understand customers’ core requirements, ask clarifying questions, and guide customers toward best practices aligned with product capabilities.

Director, Implementation Services

Full-stack Engineer

• Deliver Features End-to-End: Develop and ship well-structured features with minimal supervision, ensuring business requirements are met with quality and reliability.
• Hands-On Problem Solving: Solve moderately complex technical problems across the stack, contributing to both frontend and backend development.
• System Understanding: Develop a strong understanding of core system components and contribute effectively to enhancements and improvements across services.
• Uphold Engineering Standards: Participate actively in code reviews, provide constructive feedback to junior engineers, and help raise quality standards through pairing and reviews.
• Grow Your Toolkit: Demonstrate a strong willingness to learn new technologies and take on different assignments. Proficiency in one primary language (TypeScript or Python) is expected, with genuine interest and commitment to becoming proficient in both.
• Customer-Centric Mindset: Deliver a great user experience by understanding customer needs and ensuring every feature contributes to their workflow.
• Exposure to AI-powered feature development is a plus

Senior Product Designer

Senior DevOps Engineer

Director, Implementation Services

Software Engineer – Full Stack