Faro Health Inc.

Manager

• Partner with customer stakeholders across clinical science, clinical operations, medical writing, digital, and IT to define success, align on priorities, and guide effective use of Faro’s solutions.
• Help customers connect study-level outcomes to broader business goals and identify opportunities to scale impact over time.
• Develop and lead change management and adoption plans that support successful rollout of Faro’s solutions across teams and workflows.
• Help customers navigate process, capability, and behavioral changes required to embed new approaches and sustain adoption.
• Lead day-to-day delivery across assigned customer engagements.
• Coordinate project plans, milestones, risks, documentation, and communications to ensure high-quality execution.
• Serve as a primary point of contact for customers and internal stakeholders, proactively resolving roadblocks and maintaining momentum.
• Support customers in defining and tracking value realization, including KPIs, success measures, and adoption milestones.
• Contribute to account growth by identifying follow-on opportunities, informing renewals and expansions, and partnering with Commercial on proposals and scopes of work.
• Work closely with Commercial, Product, Customer Experience to represent the voice of the customer, surface insights, and improve Faro’s solutions, offerings, and enablement materials.
• Contribute to Faro’s evolving best practices, frameworks, and playbooks for protocol design modernization, customer adoption, and digital transformation in clinical development.

Senior Manager, Customer Strategy