Faro Health Inc.

Data Entry

• Extract information from clinical trial protocols and related documents and enter it into structured fields in the Faro platform
• Apply labeling and annotation guidelines to structured data to support AI model training and evaluation
• Follow defined rules and quality standards consistently across large volumes of work
• Perform self review and peer review using established quality check processes
• Flag ambiguous or unclear source content for review rather than resolving independently
• Meet accuracy and productivity expectations for data entry and data labeling tasks
• Collaborate cross‑functionally to capture recurring issues, translate them into actionable product/training improvements

Clinical Data Entry and Labeling Associate – Part Time

Vice President

• Own ultimate accountability for end-to-end cross-functional alignment of customer outcomes, including onboarding, implementation, adoption, retention, renewal readiness, and expansion enablement.
• Lead and scale Faro’s Customer organization across:
• - Customer Strategy (customer adoption planning, workflow integration, stakeholder mapping, and expansion enablement in partnership with Commercial)
• - Clinical Solutions (user education and enablement and analytics interpretation)
• - Customer Success (formal training programs and customer support)
• - Professional Services (platform configuration and API-based integrations into customer systems and third-party tools)
• Drive the evolution of Faro’s customer operating model by identifying cross-functional breakpoints, strengthening effective practices, and driving standardization where required to support consistency, scalability, and a cohesive customer experience.
• Identify where Faro’s current approach will break at the next stage of growth, and proactively evolve the operating model before it becomes a problem.
• Create and refine scalable playbooks across onboarding, services delivery, enablement, support, renewals, and customer-led expansion, introducing structure only when it meaningfully improves consistency and outcomes.
• Build clarity of ownership and handoffs across teams to reduce friction and improve the customer experience as volume and complexity increase.
• Set and oversee the customer operating cadence, aligning on expectations for health reviews, escalation management, renewal forecasting, executive account planning, and delivery tracking, and holding teams accountable for consistent execution in close partnership with functional leads.
• Serve as an executive sponsor for key enterprise accounts, building trusted relationships and supporting complex escalations when required.
• Maintain Faro’s white glove customer experience at scale, ensuring customers feel prioritized and cared for, not routed into a generic process.
• Partner cross-functionally with Product, Engineering, and Commercial teams to ensure customer feedback translates into product improvements and growth outcomes.
• Coach and develop leaders and teams, building a culture of ownership, empathy, execution, and high standards.

SVP, VP of Customer

Full-stack Engineer

• Own Feature Delivery: Lead the development of new features from ideation to release, ensuring business requirements are met with excellence.
• Hands-On Innovation: Contribute directly to the architecture and development of high-complexity features and tackling challenging problems.
• Champion Best Practices: Be a driving force in establishing and promoting engineering best practices, ensuring quality, performance, and scalability across the team.
• Explore New Technologies: Stay ahead of the curve by integrating cutting-edge technology and innovations to continuously improve our platform’s functionality.
• Mentor & Lead: Serve as a mentor and catalyst for your peers, helping to accelerate the realization of our product roadmap while fostering a collaborative learning environment.
• Customer-Centric Mindset: Deliver an exceptional user experience by empathizing with our customers and deeply understanding their needs, ensuring every feature enhances their journey.

Senior Software Engineer

• Actively contribute to building highly interactive, scalable single-page React applications.
• Design, develop, and test modular software components that seamlessly integrate into the larger system.
• Use your problem-solving skills to independently identify and resolve issues during design, testing, and maintenance.
• Collaborate effectively by communicating complex ideas clearly with both technical teams and non-technical stakeholders.
• Deliver exceptional user experiences by deeply understanding and empathizing with customer needs.

Software Engineer

Solutions Engineer

• Engage with customer Clinical Scientists, Clinical Operations, Data Management, Biostatisticians, Medical Writers, and Project/Program Managers through participation as a CSS representative in study team meetings to understand key components of their clinical study and support them in successful use of the Faro Health Platform
• Conduct modeling of studies in the Faro Study Designer for customers, sales demos and delegate and provide guidance of study modeling and other clinical tasks to junior team members
• Own the management and ongoing expansion of a high-quality public study library
• Work closely with customer users to provide instruction on clinical application of the study designer and explanation of steps taken to accomplish a design in the Faro Health Platform, with the Product Experience team
• Support customer relationships while working closely with Customer Strategy from implementation through deployment and beyond to ensure customer success and promote adoption
• Work closely with Clinical Data Solutions to provide feedback and support with maintenance of the assessments/ measurements library
• Work closely with Product Management to provide user feedback for feature optimization
• Contribute to feature development and evaluation through research and modeling of clinical trials in the Faro platform
• Work closely with Product Experience to provide clinical expertise for the development of training materials
• Ability to travel up to 50% to customer sites and to the office for team meetings, as needed

Clinical Strategy and Solutions Manager – Temp

Sales

• Leverage your life science expertise to identify market opportunities by qualifying pharmaceutical and biotech accounts, and crafting a strategic plan to achieve targets.
• Build relationships with current key clients to gain a comprehensive understanding of account dynamics
• Engage with client stakeholders to evaluate and offer solutions to to current challenges that expand our business
• Continue to build cross-functional relationships with current key clients to achieve ambitious sales targets.
• Lead the entire sales process, from initial contact and platform demo to contract finalization.
• Enhance market strategy by tracking competitor products and gathering field intelligence.
• Drive revenue growth by forecasting, generating leads, qualifying prospects, and closing sales.
• Document and manage all sales activities using a web-based CRM system.
• Create proposals and negotiate terms and conditions with clients.
• Collaborate closely with cross-functional leaders across various product areas to share client feedback and requirements.
• Play a key role in developing company sales objectives and achieving goals through innovative and effective methods.

Clinical Data Entry and Labeling Associate – Part Time

SVP, VP of Customer

Senior Software Engineer

Software Engineer

Clinical Strategy and Solutions Manager – Temp

Enterprise Account Strategy and Sales Professional