Director, Implementation Services

Faro Health Inc.

Director of Implementation Services at Faro, leading implementation of AI-driven clinical trial design solutions. Responsible for customer integrations, technical delivery, and operational excellence.

Posted 6/13/2026full-timeRemote • California, Florida, Massachusetts, New York, North Carolina • 🇺🇸 United StatesLead💰 $200,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end implementation of Faro’s platform across customer environments, translating customer requirements into scalable configurations, workflows, and study setups.
Oversee protocol authoring setup, intake processes, and environment configuration aligned to the Faro solutions in scope for each customer.
Ensure successful deployment of APIs and service accounts in collaboration with Product and Engineering.
Define clear transition points from implementation to post go-live adoption teams to ensure continuity of customer experience.
Oversee environment setup, user access, and coordination with customer IT teams to ensure secure, scalable deployments.
Act as the primary liaison between Faro DevOps and customer IT teams to scope, coordinate, and deliver all system integration work.
Oversee generation, validation, and operational use of structured study design data and standardized outputs (such as USDM) within customer workflows and downstream systems.
Design and maintain structured prompt libraries that govern how newly uploaded customer documents are parsed, classified, and integrated into the knowledge graph.
Deliver and oversee tailored solutions including scripts, workflow adaptations, and reporting configurations required for successful deployment and adoption.
Use a consultative approach to understand customers’ core requirements, ask clarifying questions, and guide customers toward best practices aligned with product capabilities.

Requirements

What you’ll need

8+ years in Professional Services, Solutions Consulting, or Technical Implementation roles within SaaS
Experience delivering platform configuration and API-based integrations in customer environments
Strong understanding of SaaS and AI-driven platforms, including APIs, integrations, workflow configuration, and data-driven outputs; familiarity with generative AI concepts including prompt engineering, RAG pipelines, and document parsing sufficient to lead knowledge graph build-out and governance
Proven ability to balance hands-on delivery with building scalable processes
Experience working cross-functionally with Product and Engineering
Strong stakeholder management and problem-solving skills
Comfortable operating in a fast-paced, high-growth environment
Ability to travel up to 30%

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic)
Short Term and Long Term Disability
Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
Training & Development Reimbursement
Hybrid Work Environment
Peer-to-peer bonus program
Company/department outings and events
Stock Option Plan
Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIplatform configurationintegrationsworkflow configurationdata-driven outputsprompt engineeringRAG pipelinesdocument parsingknowledge graphSaaS

Soft Skills

stakeholder managementproblem-solvingconsultative approachcommunicationcross-functional collaborationadaptabilitycustomer experience focusleadershiporganizational skillstime management