Customer Care Representative – Specialty Services, Producer/Agent P&C Required
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
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Salary
💰 $23 - $24 per hour
Job Level
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Evaluate and interpret policy information within prescribed authority limits.
- Document customer interactions and outcomes thoroughly in system.
- Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
Requirements
- High School Diploma or equivalent required.
- Property and Casualty license is required for this role.
- Minimum of 1-3 years customer service.
- 1 year of experience in call center environment or related field preferred.
- Experience providing customer support within a high-volume, complex environment preferred.
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
- Experience with Microsoft Office suite of tools preferred.
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicepolicy evaluationissue resolutiontechnical troubleshootingintermediate computer skills
Soft Skills
communicationproblem-solvingcollaborationattention to detail
Certifications
Property and Casualty license