Farmers Insurance

Customer Care Representative, P&C License Required

Farmers Insurance

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Job Level

Junior

About the role

  • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
  • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
  • Receive and respond to inquiries related to insurance matters
  • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
  • Evaluate and interpret policy information within prescribed authority limits
  • Access account information and communicate while working in multiple systems
  • Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
  • Document customer interactions and outcomes thoroughly in system
  • Escalate unresolved issues requiring advanced support for further resolution
  • Build knowledge and acumen through self-directed learning
  • Help maintain department knowledge resources to keep them current
  • Actively listen to customer concerns to identify trends or patterns
  • Recognize opportunities for process improvement and makes recommendations to leadership
  • Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
  • May work with external vendors to further address customer needs
  • Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Requirements

  • Minimum of 1-3 years customer service
  • 1 year of experience in call center environment or related field preferred
  • Experience providing customer support within a high-volume, complex environment preferred
  • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
  • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
  • Experience with Microsoft Office suite of tools preferred
  • Producer/Agent Property and Casualty license is required for this role
  • Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement
Benefits
  • Competitive salary commensurate with experience, qualifications and location
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicepolicy evaluationtroubleshootingtechnical aptitudedocumenting interactionsprocess improvementcompliance knowledgeproduct knowledgemulti-system navigationinquiry resolution
Soft Skills
active listeningproblem-solvingcommunicationself-directed learningcollaborationadaptabilityattention to detailcustomer relationship managementtrend identificationrecommendation making
Certifications
Producer/Agent Property and Casualty license